Revenue Cycle Success Manager

🕒 March 18

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Joyful Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

☁️ SaaS

⚕️ Healthcare Insurance

B2B • SaaS • Healthcare Insurance

Joyful Health is a company that provides a unified revenue recovery platform and outsourced services for healthcare practices and billing organizations. It combines software and human-led services to centralize claims, remittances, payer contracts, patient payments, and bank reconciliation, then automates and manages denials, unpaid claims, and historical/aged accounts receivable recovery. Joyful Health targets healthcare practices, billing companies, digital health organizations, and practice management groups to improve billing accuracy, reduce administrative burden, and reclaim lost revenue.

📋 Description

• Serve as the primary point of contact for your portfolio of practices • Build trusted relationships with operational leaders and executives • Ensure every practice feels like they have a dedicated strategic partner • Translate performance data into a clear story • Connect RCM metrics to business impact • Define what the practice should prioritize next • Move conversations from “what happened” to “what we do about it” • Run structured quarterly business reviews • Surface renewal risk and growth opportunities early • Create alignment on goals and measurable outcomes • Coordinate across Operations, the CoE, Product, and Leadership • Ensure issues are resolved with clarity and follow-through • Maintain control of communication during high-pressure situations • Identify patterns across accounts • Bring structured feedback to the Product teams • Help prioritize improvements that strengthen our RCM model

🎯 Requirements

• 5–8+ years of experience in healthcare revenue cycle management, healthcare technology, or a related domain • Experience working and/or managing denials and A/R in complex specialties such as ABA, IOP, Wound Care, etc. • Direct experience working with medical practices, provider groups, or health systems in a vendor, customer success or consulting role. • Strong working knowledge of key RCM metrics (AR aging, denial rates, collection rate, payer mix, cash acceleration, etc.) • Experience owning or materially influencing retention, renewal, or expansion outcomes • Experience leading executive-level conversations (COO, CFO, practice owner) • Experience running structured business reviews (QBRs or equivalent)

🏖️ Benefits

• Comprehensive healthcare benefits • Unlimited PTO (with a minimum of 10 days off a year) • Stipends for professional development courses & books • Flexibility in working hours • Regular team off-sites and events