Product Manager, Mobile Intelligence Services

🕒 2 days ago

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JT Group Limited

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1888

📡 Telecommunications

👥 B2C

☁️ SaaS

Telecommunications • B2C • SaaS

JT Group Limited is a telecommunications company that provides a variety of services including mobile and broadband solutions. With their new customer app and online portal, users can easily manage their accounts, whether they are on a pay monthly or pay-as-you-go plan. JT Group is focused on enhancing customer experience through seamless account management and offers its services across different regions including Jersey, Guernsey, and internationally.

📋 Description

• Develop, execute and actively manage (full lifecycle) products within the Mobile Intelligence services portfolio, contributing to the overall JT Strategy • Develop new products and service propositions, including seeking and evaluating new ideas from any relevant sources • Market research & strategy - Conduct market research and competitive analysis to identify trends, opportunities, and customer needs. Use data-driven insights to inform product decisions • Prepare and present relevant business cases and obtain support from all relevant stakeholders, especially from the customer facing teams to ensure buy in to revenue and customer targeting ambitions • Act as a subject matter expert for product area and services with a client-led focus, including strategic positioning for JT within the competitive landscape with a detailed understanding of the technologies and developments in the marketplace • Provide technical supplier management across operator partners, adapting to evolving technical standards and influencing operator roadmaps where required, while supporting the technical testing and development of services to ensure operational readiness and successful delivery • Introduce and manage new products, including developing end-to-end services processes, ensuring legal / regulatory compliance, and training for pre / post support, producing portfolio documentation and support materials all the way through to being responsible for launch, offering in-depth sales on-boarding as required • Management of software delivery and technical ownership for specific product areas and markets, adapting to changing requirements and standards to ensure products are tested, released in a timely and efficient manner • In-life management of portfolio. Monitor performance against target & market, propose and introduce enhancements, promote propositions to relevant channels and produce exit / replacement strategy for products & service to be withdrawn • Communicate services and proposition target market, portfolio elements and promotional targets to the business, enable suitable campaign delivery and appropriate sales activity. Maintain and prioritise key portfolio KPIs to monitor changes in portfolio behaviour

🎯 Requirements

• Demonstrable experience in a Product Manager role or similar (e.g. technical project management, technology strategy or project management role), ideally within the technology sector based around the product portfolio • Strong background in mobile with understanding of Mobile Network Operators, APIs, Product development, product testing, support and the overall ecosystem • Innovative thinking, can understand key market drivers and know how to leverage them • Experience of managing productive commercial and supplier relationships with the acumen to support salespeople at external meetings • Numerical / analytical / excellent attention to detail • Excellent communication and storytelling skills, able to articulate vision, value and complex trade‑offs to both technical and non‑technical audiences • Operate with significant autonomy in a cross-departmental governance structure requiring political and people influencing capabilities • Sound judgement and decision‑making capability in ambiguous, fast‑moving environments, with confidence to own outcomes • Customer‑centred mindset with able to understand user and client needs, balanced with commercial and regulatory considerations

🏖️ Benefits

• - 26 days holiday • - Health & Dental Insurance • - Pension Scheme • - Bonus/Commission Scheme • - Fully discounted staff services or cash allowance in lieu • - Co-working office spaces available for remote employees • - Professional Development • - Recharge Days