Escalations Engineer

Job not on LinkedIn

🔥 58 minutes ago

🇹🇷 Turkey – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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JumpCloud

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

☁️ SaaS

🔐 Security

🏢 Enterprise

💰 $66M Series F on 2021-10

SaaS • Security • Enterprise

JumpCloud is a unified identity, device, and access management platform that helps organizations centrally manage and secure their IT infrastructure across multiple operating systems and devices. It provides comprehensive solutions for cross-platform device management, cloud-first directory services, Active Directory modernization, and hybrid work enablement. JumpCloud enhances security through features such as zero trust security, passwordless authentication, and multi-factor authentication. Its platform supports automated onboarding and offboarding, identity lifecycle management, conditional access, and compliance management. JumpCloud integrates with various HR systems and offers SaaS management, allowing companies to streamline IT operations and reduce complexity. Trusted by organizations worldwide, JumpCloud is recognized for its ability to unify and secure digital workplace environments efficiently and effectively.

📋 Description

• Perform in-depth troubleshooting on issues impacting internal and external customers • Develop the internal SaaS application providing critical customer data to CSE, CSM, TAM, Sales, and Finance teams • Provide support for Product and Engineering teams • Serve as Incident Manager to facilitate quick issue resolution • Work with internal stakeholders to solve support inquiries • Monitor alerts and on-call channels • Participate in an on-call rotation after the first six months of onboarding • Join ongoing issues or discussions where expertise can expedite resolution

🎯 Requirements

• Strong SQL skills and experience with complex schemas • Experience with NoSQL databases such as MongoDB and Cassandra • Experience programming in Java, Python, or Go • Experience with logging solutions such as Datadog or ELK • Working knowledge of APIs and SDKs • Comfortable using AI-assisted tools, including coding assistants and LLM-based agents, for troubleshooting, coding, code review, data querying, and investigations • Experience administering Mac, Linux, and Windows devices preferred • Experience with device management tools such as Microsoft Active Directory or Apple MDM preferred • Knowledge of RADIUS and LDAP is a plus • Strong written and verbal communication skills • Ability to coordinate incidents and communicate impact clearly • Strong team-player orientation in Agile and interrupt-driven environments • Fluent spoken and written English • Must be located in and authorized to work in Türkiye

🏖️ Benefits

• Remote-first work within Türkiye • Opportunity to work with talent across departments and 15+ countries • Professional growth and expertise-sharing opportunities • Supportive, inclusive work environment • Equal opportunity employment