Manager, Professional Services

Job not on LinkedIn

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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JumpCloud

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

☁️ SaaS

🔐 Security

🏢 Enterprise

💰 $66M Series F on 2021-10

SaaS • Security • Enterprise

JumpCloud is a unified identity, device, and access management platform that helps organizations centrally manage and secure their IT infrastructure across multiple operating systems and devices. It provides comprehensive solutions for cross-platform device management, cloud-first directory services, Active Directory modernization, and hybrid work enablement. JumpCloud enhances security through features such as zero trust security, passwordless authentication, and multi-factor authentication. Its platform supports automated onboarding and offboarding, identity lifecycle management, conditional access, and compliance management. JumpCloud integrates with various HR systems and offers SaaS management, allowing companies to streamline IT operations and reduce complexity. Trusted by organizations worldwide, JumpCloud is recognized for its ability to unify and secure digital workplace environments efficiently and effectively.

📋 Description

• Lead service delivery and implementation across new and existing customers • Lead, mentor, and provide professional growth opportunities for a distributed Professional Services and Software Engineering team in India • Manage the team using Scrum methodology, including backlog planning, sprint planning, product prioritization, and velocity tracking • Drive growth of the regional services business and strategize service offerings • Collaborate with Customer Success, Engineering, Revenue Operations, and Leadership stakeholders • Drive product adoption and contribute to customer retention and growth • Track and implement professional services metrics to evaluate team performance • Design and oversee complex tools and solutions for customer technical and business needs • Identify trends and improve tooling and processes using data • Represent Professional Services in strategic stakeholder meetings • Provide technical guidance on user adoption strategies and custom integrations • Manage consulting, planning, and implementation/migration projects from legacy directories such as Active Directory and Okta to JumpCloud

🎯 Requirements

• 10–14 years of experience in programming, scripting, or professional services in a SaaS or IT environment • At least 3–5 years of experience leading technical teams and owning engineering initiatives • Demonstrated experience managing software teams using Scrum or other Agile methodologies • Advanced proficiency in PowerShell and Bash scripting • Experience with Python or other object-oriented languages • Deep expertise in Active Directory, Microsoft 365, AzureAD, and Okta • Advanced understanding of LDAP(S), RADIUS, SAML, OIDC, and SCIM • Familiarity with AWS, Azure, or GWS • Experience managing Windows, macOS, and Linux operating systems • Familiarity with project management strategies and technical deployment projects • Willingness to work EMEA hours, 1PM to 10PM IST • Must be located in and authorized to work in India • Fluent spoken and written English

🏖️ Benefits

• Remote-first work arrangement within India • Professional growth opportunities • Opportunity to work with global teams across 15+ countries • Equal opportunity employment • Customer-facing and cross-functional collaboration opportunities