Senior IT Service Delivery Manager

Job not on LinkedIn

🔥 3 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WizardTales

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

WizardTales is a technology solutions provider specializing in software development, artificial intelligence, and data center logistics. The company acts as an incubator for new ideas and an accelerator for successful projects across various industries. With expertise in Kubernetes, Docker, AI, and more, WizardTales tackles challenges in industries such as insurance, automotive, retail, and government projects.

📋 Description

• Communicate with customers in German through calls, meetings, emails and ticket updates • Ensure every ticket has an owner, priority and clear next steps through resolution • Coordinate engineers and colleagues, clarify responsibilities and remove blockers • Prioritize urgent incidents, customer commitments and planned work based on impact and capacity • Identify delays and risks, manage escalations and keep customers informed • Improve workflows, documentation and communication • Provide management with concise updates on progress, outstanding issues and decisions requiring attention

🎯 Requirements

• Minimum of five years of relevant industry experience in IT services, managed services, cloud infrastructure or a closely related field • Demonstrated experience managing customer-facing service delivery and coordinating technical teams • Fluent spoken and written German, supported by a German language certificate • Strong English communication skills • Experience with ticketing systems, incident management, service commitments and customer escalations • Technical understanding sufficient to discuss IT issues and coordinate with engineers • Strong organization, sound judgment and consistent follow-through • Ability to work independently and communicate proactively in a remote environment • Experience supporting German-speaking customers and familiarity with ITIL practices would be an advantage

🏖️ Benefits

• Permanent employment • 6-month probation period • 40 hours/week • 15 days of annual leave • Fully remote work from India • Respectful, supportive and collaborative team culture • International working environment with German-speaking customers and colleagues • Trust, ownership and opportunity to influence how the company works • Healthy work-life balance, realistic planning and sustainable workloads • Opportunities to learn, develop professionally and grow responsibilities