Direct-to-Retail Support Associate

Job not on LinkedIn

🕒 June 30

🏄 California – Remote

🏄 California – Remote

💵 $27 - $30 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

✨ Associate

🚫👨‍🎓 No degree required

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JuneShine

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

💰 $24M Series B on 2021-11

Beverage

JuneShine is a company that specializes in brewing and selling organic hard kombucha and kombucha spirits with a modern twist. They offer a variety of flavors that are gluten-free and made with real fruit juice and organic ingredients. Their products are designed to be low in sugar and free of artificial ingredients, providing a natural and refreshing beverage option. In addition to alcoholic kombucha, they also produce a traditional, non-alcoholic kombucha. With a focus on honest ingredients and sustainable practices, JuneShine provides customers with convenient and flavorful drink options. The company is also involved in community events and has a number of brand ambassadors who align with their lifestyle and values.

📋 Description

• Manage inbound (Direct-to-Retail) D2R support tickets from licensed retail partners via our CRM • Serve as the primary contact for retailer inquiries related to orders, products, fulfillment, and account support on behalf of Willie’s Remedy+ • Coordinate with internal teams (sales, ops, fulfillment) to resolve retailer issues • Manage all D2R operational issues within Shopify and Stord, including damages, missing items, fulfillment discrepancies, and replacement requests, ensuring timely resolution and proper documentation • Help build out FAQs, canned responses, and SOPs for the D2R function • Support the CX Manager with reporting and process improvement as the channel grows

🎯 Requirements

• Must be 21 years of age or older at the time of application • Available to work 15-25 hours per week distributed daily Monday-Friday • Minimum 2 years of customer service experience in a digital or remote support environment (CRM, ticketing, or ecommerce preferred) • Prior experience working remotely/from home preferred • Excellent verbal and written communication skills • Experience with Shopify and/or a CRM platform (Richpanel or Zendesk and Shopify) • Proficient with use of technology, systems, and software • Able to stay focused and efficient during multiple-hour shifts • Highly organized and strong ability to multitask • Desire to work in a fast-paced, growing company • Must be authorized to work in the US - visa sponsorship is not available for this role

🏖️ Benefits

• Paid sick leave in accordance with state and local laws • 401(k) with up to 4% company match, free financial coaching, student loan match support, and 529 education savings accounts • Product and soft goods discounts & perks • And so much more!