Customer Support Specialist

🕒 March 27

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Juniper Square

WebsiteLinkedInAll Job Openings

201 - 500 employees

💸 Finance

🏠 Real Estate

☁️ SaaS

💰 $75M Series C on 2019-11

Finance • Real Estate • SaaS

Juniper Square is a company that provides a comprehensive platform and solutions tailored for private investment partnerships. Founded in 2014, the company focuses on enabling seamless connection and communication between General Partners (GPs) and Limited Partners (LPs) throughout the entire investment lifecycle. Juniper Square's technology is purpose-built to support commercial real estate, private equity, and venture capital firms of all sizes. The platform offers services such as fund administration, fundraising, investor management, compliance, and investor reporting, all aimed at enhancing transparency, data governance, and the overall investor experience.

📋 Description

• Deliver outstanding technical assistance to our customers via phone, email, and chat while taking ownership of timely solutions • Build knowledge of our evolving software and the private markets industry in order to be a go-to expert who can share best practices and guide customers to success • Build valuable B2B customer-facing skills by developing strong relationships with customers and acting as their trusted advisor • Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement solutions for our customers • Advocate by sharing customer feedback to inform product development and software improvements • Contribute towards cross-functional initiatives and strategic projects • Develop and refine internal documentation, processes, and procedures • Contribute to our positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise

🎯 Requirements

• Bachelor’s degree (Finance, Accounting, Economics, MIS, or business-related degree preferred) • 2+ years of professional experience in relevant setting • Excellent written and verbal communication skills • Demonstrate assertiveness and perseverance when resolving customer requests • Team-first attitude, high level of empathy, and passion for helping others • Strong troubleshooting, problem-solving, and analytical ability • Excellent time management and organizational skills • Strong technical aptitude and a desire to learn and develop new skills

🏖️ Benefits

• Health, dental, and vision care for you and your family • Life insurance and disability coverage • Mental wellness coverage • Fertility and growing family support • Flex Time Off in addition to company-paid holidays • Paid family leave, medical leave, and bereavement leave policies • 401k retirement savings plan • Healthcare FSA and commuter benefits programs • Allowance to customize your work and technology setup at home • Annual professional development stipend