Virtual Registered Veterinary Technician

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Juno Veterinary

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11 - 50 employees

Reimagining how we care for our pets and the medical teams that keep them healthy.

📋 Description

• Collaborate with a team of skilled and passionate virtual RVTs to support our Members and team members in providing the Juno standard of care. • Engaging with Juno Veterinary Members through text-based chat and phone. • Address member concerns regarding the health and well-being of their animals, including both general queries and those directly related to Juno Veterinary clinic encounters. • Reviewing patient medical records before and during interactions to quickly gain relative medical history. • Utilizing your veterinary medical knowledge to accurately triage and make recommendations based on patient needs. • Recording accurate medical records utilizing appropriate veterinary terminology to include documenting client communications. • Collect, review and input medical records from referring animal hospitals. • Deliver a world class client experience by conveying compassion and genuine care over chat, phone or video communication. • Grow and thrive in a positive, inclusive environment of continuous learning and excellence in care. • Implement the company's culture vision by encouraging flexible scheduling, self-compassion, work-life balance and blame and judgment free environment.

🎯 Requirements

• A valid Veterinary Technician License (RVT, LVT) in Ontario and/or British Columbia • 2+ years as an RVT with triage experience • A strong interest in emerging technology, AI and enjoyment in learning new operating systems/platforms • Exceptional communication skills: our vRTS spend a lot of their days interacting with, educating and supporting members - this is a core focus of the role • Proficiency in multi-tasking across many communication platforms • You thrive in a steady work environment (slow days are not your thing) • The ability to communicate well with cross functional teams and members (we have team members across 7 locations and 2 provinces/time zones, 10,000+ members and growing)

🏖️ Benefits

• Full benefits package including access to mental health support, continuing education, and mentorship opportunities • A collaborative team who has your back and will welcome you as part of the pack • Time for you and your loved ones: great PTO, discounted Juno Vet services for pets • An opportunity to make a positive impact for those around you