Senior Associate, Financial Benefits – Retirement

Job not on LinkedIn

🕒 April 24

🇺🇸 United States – Remote

💵 $70.2k - $83k / year

⏰ Full Time

🟠 Senior

💸 Financial Planning and Analysis (FP&A)

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Justworks

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

Justworks is a comprehensive HR platform that empowers small businesses by providing scalable solutions in HR management, payroll processing, and employee benefits. With a focus on simplifying administrative tasks, Justworks enables business owners to hire, manage, and grow their teams while ensuring compliance and offering human support for all HR needs.

📋 Description

• Support the handling of escalated or complex cases involving the administration of benefits, including but not limited to: • Oversee and negotiate SOP creation and adherence in conjunction with our partner • Flag SLA compliance issues and recurring themes with our partner • Resolve complex benefit inquiries/issues generated by Customer Success and Sales teams within the agreed upon service level agreements (SLAs) • Work closely with internal Benefit Specialist team to identify patterns of outreach to improve customer experience • Share resources such as Confluence pages to the Customer Success team that can clarify SOPs • Build out and maintain internal benefit resources (help articles, training decks, process documentation, etc.) • Participate in internal and regulatory audits of partners, products, and systems • Assist Team Lead with new-hire training for the Associates position • Work closely with third party partner to resolve escalated issues and raise up recurrent problems or system changes • Act as backup to Team Lead on Partner calls including relaying weekly operational issues, feedback, and questions • Work with internal teams and third party partner to track and administer all recurring processes in adherence with deadlines • Consistently evaluate current processes and create new policies and documentation surrounding plan maintenance and servicing guidelines • Partner with our Product, Engineering, and Legal teams to improve systems and resolve issues • Lead feature requests and use-cases to improve backend functionality by working closely with Engineering stakeholders

🎯 Requirements

• Minimum of 3 years of work experience in a similar role • Experience working in a fast-paced, data-driven environment • Experience working cross-functionally • Experience with partnership management • Experience with Jira and Confluence or similar software • Ability to work both independently and as a team • Strong analytical, written and verbal communication skills • Ability to learn new technologies quickly • Partnership management experience preferred • SQL knowledge preferred • Knowledge of Employer Sponsored Benefit Plans required • Advanced knowledge of Financial Benefits required • Experience in 401(k) and knowledge of employer-sponsored benefit plans required • QKA, RPF certification, or equivalent strongly preferred

🏖️ Benefits

• Great benefits • Wellness program offerings • Company retreats