Technical Operations Support

🕒 January 23

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JWay Group, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1994

☁️ SaaS

👥 HR Tech

Digital Marketing • SaaS • HR Tech

JWay Group, Inc. is a technology and digital solutions company that specializes in a wide range of services, including digital web design and development, UI/UX design, digital marketing, enterprise applications development, and mobile app development using Flutter. With over 28 years of experience, JWay is known for its fast-track hiring services and extensive talent network, offering bespoke IT solutions to clients from startups to established enterprises. The company emphasizes collaboration and innovation to help clients achieve their business goals while also providing staffing solutions and HR services.

📋 Description

• Serve as the primary point of contact for client inquiries during US daytime hours • Support day-to-day operational processes and system configurations • Perform quality assurance (QA) checks to ensure accuracy and completeness of work • Prepare and maintain Standard Operating Procedures (SOPs), documentation, and detailed handover notes • Monitor dashboards and operational reports; identify and escalate issues when necessary • Collaborate closely with internal teams to troubleshoot and resolve operational challenges • Ensure adherence to established workflows, processes, and documentation standards • Proactively follow up on tasks and unresolved issues to ensure closure.

🎯 Requirements

• Entry-level: 0–2 years in operations, support, QA, or a related role • Operational support and workflow management • SOP and documentation maintenance • Strong attention to detail and process adherence • Problem-solving with proactive follow-through

🏖️ Benefits

• Must be willing and able to work Philippines night shift hours to support US daytime operations