Claims Associate

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Logo of K2 Insurance Services

K2 Insurance Services

501 - 1000 employees

🤝 B2B

💸 Finance

Insurance • B2B • Finance

K2 Insurance Services is a leading provider of specialty insurance solutions, founded by experienced veterans in the insurance industry. The company focuses on program innovation, integrity, and customer-centricity, distributing innovative products through various channels including direct, retail, and wholesale. With a commitment to underwriting profitability and long-term stability, K2 serves brokers, carriers, reinsurers, and MGAs, developing unique programs to protect what matters most to their clients and partners.

📋 Description

• Review, evaluate, and adjudicate claims in accordance with contract terms and company guidelines • Audit Parts and labor submissions to ensure accuracy, reasonableness, and compliance with repair standards • Accurately document claim files with clear defensible notes • Prioritize and manage claim workloads to ensure timely resolution of open items • Communicate claim determinations professionally to dealers, servicers, and customers • Coordinate servicer setup documentation including W9 collection and validation • Apply technical knowledge of multi-line powersports units to evaluate repair scope and validity • Identify discrepancies in repair orders, parts usage, and labor times • Work collaboratively with internal departments to ensure consistent policy application • Provide input to improve existing procedures and systems

🎯 Requirements

• Minimum of 2+ years of multi-line powersports service advisor or warranty administrator experience (strongly preferred) • Demonstrated expertise in parts and labor auditing • Knowledge of powersports repair diagnostics and maintenance procedures • Strong documentation skills and experience working with claims or contract management systems • Excellent verbal and written communication skills • Ability to independently manage claim workflows with minimal supervision • Organizational skills and accountability in tracking claim lifecycle management • Flexibility to occasionally attend business-related meetings and other events outside usual business hours

🏖️ Benefits

• medical, dental and vision insurance with no waiting period • paid time-off in year of hire • 401(k) with employer match

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