Kainos
1001 - 5000 employees
💰 Venture Round on 1986-04
At Kainos we use technology to solve real problems for our customers, overcome big challenges for businesses, and make people’s lives easier.
Workday Support Consultant – Pay Transparency Analyzer
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Kainos
1001 - 5000 employees
💰 Venture Round on 1986-04
At Kainos we use technology to solve real problems for our customers, overcome big challenges for businesses, and make people’s lives easier.
📋 Description
• Provide configuration, troubleshooting, and advisory support to customers for post-deployment. • Deliver services within agreed SLAs, ensuring high customer satisfaction. • Manage and prioritise incoming requests, identifying root causes, and resolving issues effectively. • Support recurring releases and deployments, helping customers adopt new features and updates. • Participate in customer workshops and calls, helping to gather and refine requirements. • Work collaboratively across internal delivery teams and external stakeholders. • Create documentation and knowledge articles to support internal learning and customer self-service. • Support and mentor junior consultants, contributing to team development and knowledge sharing.
🎯 Requirements
• Previous experience configuring or supporting HRIT systems. • Strong customer focus and proven experience in a customer-facing role with ability to present solutions, participate in workshops, and explain functionality clearly to a non-technical audience. • Excellent knowledge of Excel (including lookups, pivots and data quality techniques). • Knowledge and experience in data analysis, manipulation, reporting, and formatting. • Experience in data transformation and data loading activities (e.g., mapping, cleansing, validation, and reconciliation). • A proactive, solution-oriented mindset, with a desire to continuously learn and grow. • Clear and empathetic communication skills in English both written and verbal. • Familiarity with service management principles, including issue tracking and escalation practices.
🏖️ Benefits
• Flexible working hours • Professional development opportunities
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