Customer Support Engineer

Job not on LinkedIn

14 hours ago

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Kaleris

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Transport • Enterprise • SaaS

Kaleris is a provider of comprehensive supply chain solutions that optimize logistics operations for a wide range of industries. The company offers an unparalleled execution and visibility platform, integrating yard management systems, transportation management systems, terminal operating systems, and maintenance and repair operations to ensure efficient, safe, and environmentally friendly logistics processes. With a track record of serving some of the largest organizations globally, Kaleris is committed to streamlining the transportation of goods through connectivity and real-time data analytics, empowering businesses, especially in the automotive, consumer goods, and retail sectors, to achieve enhanced efficiency and cost control. The company stands as a leader in the supply chain ecosystem, providing critical technology for ports, terminals, shipping lines, and shippers worldwide.

501 - 1000 employees

🚗 Transport

🏢 Enterprise

☁️ SaaS

💰 Venture Round on 2020-01

📋 Description

• Provide support for internally developed software applications • Assist in troubleshooting customer system issues related to Navis products • Manage cases and communications from start to resolution and closure • Collaborate with departments like Sustaining, QA, and Product release • Verify, reproduce, and isolate application defects or faults reported by Navis Customers • Reproduce software defects using customer datasets or remote connections • Address customer 'question' cases requiring in-depth investigation • Perform on-site customer-facing tasks, including software or hardware upgrades • Participate in software implementations and upgrades at customer facilities • Be part of a global 24x7 on-call duty roster to manage critical issues • Engage in account management activities for assigned accounts

🎯 Requirements

• A degree in computer science or a related field • 2+ years of N4 TOS product support experience • Proficiency in various system platform technologies such as networking, MS SQL Server, Oracle • Familiarity with Java, EDI, Spring, Hibernate, Xenos Transform Designer, and J2EE • Hands-on experience with JAVA, XML, and client-server applications • Knowledge and experience in coding with Core Java/Groovy • Familiarity with diagnostic tools like Hyperic or similar • Understanding of relational database structures and web-based enterprise solutions • Strong technical troubleshooting skills across various applications and technologies • Detail-oriented, self-motivated, and assertive communicator • Excellent written and verbal communication skills in English • Inherent customer service and technical support orientation • Willingness to travel as needed

🏖️ Benefits

• Equal Opportunity Employer • Inclusive environment for all employees • Encourages creativity and innovation