B2B Account Manager

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🕒 April 21

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Kandu

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔧 Hardware

🔬 Science

🤝 B2B

Hardware • Science • B2B

Kandu is a neurotechnology and stroke-recovery company formed from the merger of Neurolutions and Kandu Health that combines an FDA‑cleared brain–computer interface device (IpsiHand®) with personalized telehealth and outpatient navigation services. The company delivers clinically validated, home‑based rehabilitation programs and care coordination for stroke survivors and partners with healthcare systems and payers to reduce readmissions and improve functional outcomes. Kandu focuses on translating research-backed BCI therapies into accessible post-acute care to help patients regain mobility and independence.

📋 Description

• Act as a key CX contact for inbound provider inquiries, including questions, issue resolution, and support needs • Deliver timely and effective facility, patient, and physician support, ensuring a high-quality experience • Coordinate IpsiHand training sessions with Patient and Clinical partner • Ensure providers have access to training materials and resources • Partner with account owners and internal teams to ensure continuity and alignment across accounts • Manage and track the patient pipeline within the B2B funnel, ensuring timely progression from referral through treatment • Support VA pipeline management, ensuring accuracy, compliance, and forward momentum • Conduct SDR account reviews to identify pipeline gaps, risks, and opportunities • Collaborate with SDR teams on repeat prescriber development ('hunting') within existing accounts • Partner with B2B team to coordinate screening events with patients • Manage RMA (Return Merchandise Authorization) workflows, including tracking, resolution, and communication • Partner with B2B team on delivering EEG screening results for Centers of Excellence (CoEs) • Facilitate medical record collection to ensure timely case processing • Provide hands-on patient support, guiding patients through onboarding and treatment processes • Consolidate and prepare data for business reviews, highlighting key insights and performance trends • Track KPIs across pipeline stages, provider interactions, and operational workflows • Identify inefficiencies and recommend process improvements to enhance CX and operational performance

🎯 Requirements

• Bachelor’s degree in Business, Healthcare Administration, or related field (or equivalent experience) • 3+ years of experience in customer experience, account support, healthcare operations, or similar roles • Experience supporting B2B healthcare or medical device environments • Strong organizational skills with the ability to manage multiple workflows simultaneously • Excellent communication and problem-solving skills • Familiarity with medical records, EEG coordination, or clinical workflows (preferred) • Experience with CRM tools (e.g., Salesforce) and pipeline tracking (preferred) • Analytical experience with data consolidation and reporting (preferred)

🏖️ Benefits

• Competitive Compensation ($64,000-$76,000 + Stock Options) • Insurance (Medical/Dental/Vision) • 401(k) with company • Unlimited PTO & Holidays • Life Insurance, LTD and STD • Remote work desk allowance