Inside Service Technician

Job not on LinkedIn

🔥 7 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Kanz

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🎯 Recruiter

👥 HR Tech

📚 Education

Recruitment • HR Tech • Education

Kanz is a platform that connects employers with diverse, underrepresented talent and provides inclusive hiring tools and training. The service offers job postings, candidate search and ranking, profile summarization, and DE&I training and coaching to help organizations recruit people from groups such as neurodivergent individuals, people who are blind or low vision, refugees, justice-impacted people, veterans, and single parents. Kanz also supports global job locations, employer trials, and resources to make hiring more accessible and equitable.

📋 Description

• As a Inside Service Technician (internally known as a Tech Wizard), you will directly communicate with end users and field technicians to provide technical support over the phone and via email. • On a daily basis, you’ll assist with repairs on warranty and non-warranty foodservice equipment (specifically hot-side units). • You’ll work closely with manufacturers to recommend engineering changes and document equipment/component failure rates. • Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner. • Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues. • Maintain all customer call information into a company database to better assist future inquiries.

🎯 Requirements

• You have experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling) • You are fluent in English and have excellent written and verbal communication skills • You’re confident using a computer and navigating programs such as MS Word & Outlook • You’re passionate about troubleshooting and finding innovative solutions to difficult problems • You have the ability to multitask and thrive in a fast paced, team atmosphere

🏖️ Benefits

• Parts Town Pride – check out our virtual tour and culture! • Quarterly profit-sharing bonus • Hybrid Work schedule • Team member appreciation events and recognition programs • Volunteer opportunities • Monthly IT stipend • Casual dress code • On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses • All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.