Power Platform Support Analyst

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🕒 March 10

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Kaplan Test Prep

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1938

📚 Education

👥 B2C

⚕️ Healthcare Insurance

Education • B2C • Healthcare Insurance

Kaplan Test Prep is a leading provider of educational services, offering test preparation courses for a wide range of standardized exams. These include college admissions tests like the ACT and SAT, graduate school exams such as the GMAT, GRE, and LSAT, and professional licensing exams in fields like healthcare and law. Kaplan emphasizes realistic practice with custom-built study plans, performance tracking, and personalized support to help students achieve their desired test scores. With a focus on comprehensive educational resources and expert guidance, Kaplan is dedicated to helping students gain admission to their chosen schools and succeed in their careers.

📋 Description

• Provide technical assistance for Power Apps, Power Automate, and Power BI users, diagnosing and resolving platform-related issues • Assist and guide citizen developers with best practices, data connections, and environment usage • Operate and maintain the Power Platform CoE toolkit, ensuring accurate inventory, usage analytics, and compliance • Maintain up-to-date support documentation, FAQs, and knowledge base articles • Monitor environments and applications for adherence to platform governance and data policies • Work closely with UK-based team members, demonstrating flexibility in communication and project delivery across different time zones • Stay up to date with the latest Power Platform updates, AI advancements, and features, applying them to improve existing solutions • Deliver short training sessions or office hours to help citizen developers build compliant, maintainable apps

🎯 Requirements

• Hands-on experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI) • Understanding of Dataverse, connectors, and Power Platform administration • Strong troubleshooting and user support experience • Ability to communicate technical concepts clearly to non-technical users • Fluency in English (spoken and written)

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options