Senior Deployment Engineer

🕒 April 27

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Karat

201 - 500 employees

👥 HR Tech

🏢 Enterprise

☁️ SaaS

💰 Funding Round on 2022-04

HR Tech • Enterprise • SaaS

Karat is a company that provides an innovative, end-to-end solution for technical hiring. Its platform improves the quality, efficiency, and equity of the hiring process for organizations by offering 24/7 interviews and unlimited capacity with expert interviewers. Karat aims to delight candidates with a fair, friendly, and engaging experience while reclaiming engineering bandwidth through real interviews. The company also focuses on equitable and inclusive hiring, internal mobility, and global hiring solutions, ensuring a diverse and well-evaluated pool of candidates. With its human and technology approach, Karat integrates seamlessly into existing processes, offering a reliable and consistent interview experience.

📋 Description

• Serve as the principal technical advisor to enterprise clients, establishing yourself as the authoritative voice on Karat's solutions and building high-level trust relationships. • Partner with Software Engineers globally to thoroughly analyze their hiring processes and performance requirements; ensure precise solution alignment and Karat product delivery as the lead technical expert in Customer Operations and GTM. • Work strategically with the Company's GTM team throughout the entire customer lifecycle. • Analyze complex performance data and calibrate assessment metrics in collaboration with Karat’s Content and Data teams; translate findings into actionable strategic recommendations that strengthen client partnerships. • Drive continuous improvement of the Customer Operations and GTM teams' internal processes by identifying innovative opportunities to deliver additional value to our enterprise clients.

🎯 Requirements

• 7+ years of professional work experience in Strategic technical account management, client success engineering, or solutions/deployment engineering, OR SaaS/technical/financial services consulting with a focus on technical implementation • Demonstrated success as a strategic advisor during client onboarding; able to build trusted rapport, make thoughtful recommendations, and guide clients through complex implementation processes • Experience directly engaging with C-Suite executives in a client-facing capacity • Strong working knowledge of SQL • Client-facing experience with technical customers required.

🏖️ Benefits

• Employer-sponsored healthcare (100% premium coverage for employees and 75% premium coverage for eligible dependents) • 100% employer-paid Short-Term Disability, Long-Term Disability, and Standard Life Insurance • Optional Life Insurance available • Flexible Savings Account (Healthcare) • 401(k) match of 4% • Vacation: flexible policy for salaried employees and three (3) work weeks available for hourly employees per year • Wellness (Sick & Mental Health): three (3) work weeks available per year • Karat ‘No Questions Asked’ Leave: one (1) work week per calendar year • U.S. Parental Leave: 24 weeks

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