Account Manager

🔥 46 minutes ago

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Karpel Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

B2B

Karpel Solutions is a business and government solutions provider that focuses on its clients’ strategic goals through the application of current and cost-effective technology. Founded in 1985, Karpel provides custom software development, managed services, network infrastructure, web development, business continuity planning, backup, and hosting to meet specific business needs. The company oversees process efficiencies and strategic initiatives across various sectors, and has served over 100 companies in the Greater Saint Louis Metro Area, ranging in size from $10 million to over $10 billion.

📋 Description

• Serve as the primary point of contact for an assigned book of existing clients across prosecutor, public defender, court, and city attorney offices. • Build and maintain relationships with day-to-day users and office leadership to understand how each client is using the system. • Monitor account health and proactively address concerns before they threaten renewal or satisfaction. • Cultivate a pipeline of clients willing to serve as references, case studies, or site visits for prospective customers. • Track account status, renewal dates, and open issues in Salesforce. • Identify opportunities within existing accounts for additional modules, seats, or features, including KAi. • Flag qualified upsell opportunities to the Account Executive team and support the handoff with account context and relationship continuity. • Position new product capabilities to existing clients in the context of how they already use Karpel's software. • Partner with sales and marketing on planning and execution of the Karpel Annual User Group (KAUG) conference. • Encourage client attendance and participation, and help recruit clients for speaking slots, panels, or testimonials. • Gather client feedback and product requests surfaced at KAUG to relay to sales and product teams. • Lead ongoing training sessions for existing clients, including onboarding refreshers, new feature rollouts, and best-practice workflows. • Develop and maintain training materials, including guides for new features such as KAi. • Coordinate with implementation and support teams to close knowledge gaps identified through support tickets or client feedback.

🎯 Requirements

• 3+ years of experience in account management, client success, or a similar client-facing role. • Strong relationship-building skills with the ability to manage multiple accounts simultaneously. • Comfort presenting to and training end users with varying levels of technical comfort. • Excellent written and verbal communication skills. • Willingness to travel for client visits, KAUG, and other conferences as needed. • Experience in government, public sector, or criminal justice technology. • Bachelor's degree.

🏖️ Benefits

• Flexible work arrangements • Professional development