Field Service Technician – Customer Service Technician

🕒 November 19, 2025

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MERKUR GROUP

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10,000+ employees

🎲 Gambling

🎮 Gaming

Gambling • Gaming

MERKUR GROUP is a German, family-owned gaming and entertainment company that develops and operates slot machines, land-based casinos, online gaming platforms, sports betting and related e-solutions. It also provides cash-management and financial services for the gaming industry and emphasizes responsible gaming, employee development and regional engagement. The group is internationally active and highlights training, sustainability and corporate social responsibility.

📋 Description

• Technical support for a designated service area • Commissioning, maintenance and repair of gaming and amusement machines (including slot machines) • On-site support for all technical queries • Tasks related to network technology • Performing cash collections • Receive daily work orders digitally and support a dedicated customer base

🎯 Requirements

• Successfully completed vocational training in electronics, information technology, or radio and television technology • Professional experience as a field service technician, ideally in the vending and gaming machine industry • Knowledge in communications and networking (Ethernet technology, cabling and components, e.g., switches) is desirable • Outgoing, service-oriented personality combined with a responsible working style

🏖️ Benefits

• 30 days vacation • Vacation pay and Christmas bonus • Individual performance bonuses • Company car with optional private use • In-house training center • Diverse development opportunities across the company group • Employee events • Department events • Occupational health management • Occupational disability insurance • E-bike leasing • Corporate benefits • Employee discounts • Local offers depending on location