Operations Manager

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🕒 June 1

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Katana

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🛍️ eCommerce

🛒 Retail

eCommerce • Retail

<Katana> Katana is an online retail brand (Katana US / Mini Katana) that sells handcrafted and replica Japanese swords, including life-size forged katanas, dull replicas, manga- and game-inspired swords, mini katanas, and related accessories (stands, cleaning kits, keychains). The company operates an e-commerce storefront offering free shipping, warranties, and customer support, targeting collectors, cosplayers, martial artists, and enthusiasts of Japanese swords and culture.

📋 Description

• Managing all daily operations across the company • Coordinating internal teams (support, creative, logistics, media buyers…) • Ensuring smooth execution of orders, customer support, workflows, and timelines • Implementing processes, SOPs, and operational improvements • Monitoring KPIs and maintaining operational dashboards • Managing communication with suppliers, partners, and external services • Supporting product launches and peak seasons (Black Friday, new brands…) • Troubleshooting operational issues and unblocking bottlenecks • Overseeing or coordinating website updates and changes when needed • Preparing the operational infrastructure for scale: new brands, more volume, more complexity • Working closely with the founder on strategic and execution-related decisions

🎯 Requirements

• Has real experience in e-commerce operations • Is extremely organized, reliable, and execution-focused • Has strong problem-solving skills and can stay calm under pressure • Have experience in team management and recruitment • Can build structure inside an environment that moves fast • Has experience with online tools (Shopify, Notion, Slack, support tools…) • Speaks fluent English • Is available full-time and long-term • Bonus: Has the ambition to grow into a Head of Ops → COO position

🏖️ Benefits

• Good compensation • Full remote flexibility (international applicants welcome) • A long-term role with high responsibility and autonomy • Potential career evolution (Ops → Head of Ops → COO) • Work with a team and founder with an ambitious and dynamic vision and execution • Being part of a fast-scaling international brand, a chance to build the operational foundation of a future 10-figure group