Swedish Speaking Customer Experience Specialist

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Kats Recruitment

WebsiteLinkedInAll Job Openings

1 - 1 employees

Founded 2025

🎯 Recruiter

Recruitment

Kats Recruitment is a staffing and recruitment agency that connects driven professionals with forward-thinking companies across borders. It focuses on matching passionate individuals with purpose-driven roles and supporting employers with visionary hiring, offering candidate sourcing, placement services, and career resources (including a newsletter) to help careers and businesses grow.

📋 Description

• Multichannel Support: Deliver high-quality assistance to Swedish-speaking customers via phone, email, and live chat • Inquiry Management: Resolve questions regarding product features, order tracking, subscription services, and billing • Technical Guidance: Assist users with platform navigation, account recovery, and basic troubleshooting for digital services • Quality Excellence: Maintain the high service standards associated with Swedish consumer expectations, ensuring professional and empathetic communication • Digital Documentation: Accurately log all customer interactions in the CRM system to ensure seamless follow-up and service continuity

🎯 Requirements

• Language: Native or C2-level Swedish and professional proficiency in English • Legal: Mandatory EU Passport or a valid permit to work in Greece. (Note: Residence permits from other EU member states are not valid for employment in Greece) • Home Office: A quiet, dedicated workspace with a stable high-speed internet connection (company hardware is provided and shipped directly to your door) • Communication: Strong interpersonal skills and the ability to explain complex information clearly and concisely • Aptitude: Comfort using modern digital tools and navigating multiple software interfaces simultaneously

🏖️ Benefits

• Relocation Package: Paid flight to Greece and 2 full weeks of hotel accommodation • Work Flexibility: 100% Remote work from any location within Greece • Financial Package: Competitive monthly salary with 14 payments per year (including Christmas, Easter, and summer bonuses) plus performance-based incentives • Professional Perks: Full paid training (conducted virtually), private health insurance, and clear pathways for career progression into management or specialized roles • Lifestyle: Enjoy a lower cost of living and the Mediterranean climate while maintaining a professional career within the Swedish market