Kegmil
11 - 50 employees
☁️ SaaS
🏢 Enterprise
⚡ Productivity
💰 Seed Round on 2022-09
SaaS • Enterprise • Productivity
Kegmil is a company that specializes in providing comprehensive field service management solutions. Their platform offers features such as client and site management, service request management, asset management, work order management, preventive maintenance, contract management, scheduling and dispatch, job status and time tracking, and resource management. The company aims to improve operational efficiency, asset uptime, and service performance through technology and data. Kegmil's solutions include a field enablement app that empowers the mobile workforce, digital inspection and reporting tools, and dashboards for actionable insights. Catering to industries like process and industrial equipment and critical M&E infrastructure, Kegmil enables organizations to streamline workflows, enhance customer experience, and improve resource productivity.
Customer Onboarding Specialist
Job not on LinkedIn
🕒 March 31
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Kegmil
11 - 50 employees
☁️ SaaS
🏢 Enterprise
⚡ Productivity
💰 Seed Round on 2022-09
SaaS • Enterprise • Productivity
Kegmil is a company that specializes in providing comprehensive field service management solutions. Their platform offers features such as client and site management, service request management, asset management, work order management, preventive maintenance, contract management, scheduling and dispatch, job status and time tracking, and resource management. The company aims to improve operational efficiency, asset uptime, and service performance through technology and data. Kegmil's solutions include a field enablement app that empowers the mobile workforce, digital inspection and reporting tools, and dashboards for actionable insights. Catering to industries like process and industrial equipment and critical M&E infrastructure, Kegmil enables organizations to streamline workflows, enhance customer experience, and improve resource productivity.
📋 Description
• Manage portfolio of new customer onboarding projects to ensure successful and timely completion by their deadlines, and report weekly on the progress of those assigned customers. • Coordinate, schedule and host regular strategic calls to get customers started and proficient in using our solution with domain specific configurations, customizations and/or integrations. • Develop a comprehensive understanding of customers to appropriately address their business objectives based on our solution capabilities and benefits throughout the onboarding process. • Train and empower new customers to derive maximum value out of Kegmil as a solution expert. • Identify and escalate issues quickly as well as channel customer feedback towards feature enhancements and prioritization to shape our product roadmap and winning use cases. • Drive efficiency in our onboarding process by developing best practices and process improvements on an ongoing basis.
🎯 Requirements
• Good listener and empathetic communicator who is naturally interested and eager to probe, ideate, and hunt for solutions to customers’ technical and non-technical problems. • Ability to multi-task, prioritize and manage time effectively in handling multiple projects. • Keen attention to detail and excellent follow through – the ball is never dropped. • Comfort with ambiguity in a fast-paced, dynamic environment where change is the only constant. • Excellent verbal and written communication skills in English. • Previous experience in a customer facing role, including account management, customer support, product or project management and sales – preferably in software/tech industry.
🏖️ Benefits
• Health insurance • Professional development opportunities
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