Inbound Customer Service Representative

🔥 12 hours ago

🌵 Arizona, Iowa, +4 more states – Remote

🌵 Arizona – Remote 🌾 Iowa – Remote 🎰 Nevada – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🦬 Wyoming – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Ken Garff Automotive Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Ken Garff founded his business in 1932 upon the principles of honesty, integrity, personalized customer service, and being a good corporate citizen. Today, Ken Garff has more than 50 locations throughout Utah, Texas, Iowa, Nevada, Michigan, and California.

📋 Description

• Answer inbound customer calls promptly and professionally. • Determine the customer’s concerns and schedule the necessary appointment. • Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard. • Document and update customer records. • Establish and maintain great customer relationships. • Be a team player and uphold Ken Garff’s standards of professionalism and integrity.

🎯 Requirements

• Positive, energetic, enthusiastic, and service-oriented. • Must provide your own equipment • Proficient computer skills, capable of managing multiple systems, and able to type 30 + wpm • The ability to help solve customer problems • Excellent problem-solving and communication skills. (Written and verbal) • Ability to multitask, organize & prioritize—in other words, work smart. • Previous customer service or call center experience is a plus. • High School Diploma or equivalent • Must be 18 years or older and authorized to work in the U.S. • Bilingual in Spanish is a PLUS!

🏖️ Benefits

• Earn a college degree, no cost to you! • Paid training—we care about your success. • Flexible schedule! • Real career growth at a nationwide automotive powerhouse • Competitive base pay • Paid Time Off • Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance • 401 (k) with Company match • Optional Year-end bonus program • Employee discounts on Vehicle Purchase, Parts, Service, and More! • Great people with a great culture