Customer Success Manager, French Speaking

🕒 May 12

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Ketch

WebsiteLinkedInAll Job Openings

51 - 200 employees

📋 Compliance

☁️ SaaS

Compliance • SaaS • Data Governance

Ketch is a next-generation privacy management software company that provides tools for data-driven brands to effectively manage and enforce privacy compliance. Their platform offers features such as programmatic privacy, consent management, DSR automation, data mapping, and AI governance. Ketch focuses on helping brands collect and mobilize permissioned data while ensuring compliance with global privacy regulations like GDPR and CCPA/CPRA. The company provides solutions tailored for different roles and verticals, including legal teams, marketers, engineers, retail, eCommerce, technology, communications, media, and financial services. Ketch positions itself as a leader in privacy and data management with the aim to empower brands in handling responsible data stewardship and integrating privacy choices into their data ecosystems.

📋 Description

• Own the customer lifecycle end-to-end independently, serving as a single point of contact for the customer. • Lead solution design, configuration, onboarding, adoption, and ongoing success to accelerate time-to-value and drive long-term customer outcomes. • Act as a technical escalation partner and subject-matter advisor, collaborating with Product and Engineering on fixes and improvements. • Translate product usage into business outcomes, lead strategic customer conversations (QBRs), and maintain customer health to support retention and expansion. • Triage and resolve customer issues to minimize downtime and meet SLAs, providing in-timezone coverage to support the global support team.

🎯 Requirements

• Experience in a US-based early-stage B2B SaaS environment is essential. • At least 5 years’ experience in customer success, professional services, solutions consulting or a related customer-facing technical role at a cloud/SaaS company, with evidence of managing larger customer relationships. • Willingness to work flexible hours (including evening overlap) to collaborate with US teams is essential. • Comfortable operating autonomously and in ambiguity, with a strong sense of ownership and cross-functional collaboration. • Legally authorized to work in the UK • Bachelor’s degree or equivalent experience