Customer Success Coordinator – SaaS/IoT, Sales Support

Job not on LinkedIn

October 22

Apply Now

Receive Emails with Similar Jobs

Keycafe

WebsiteLinkedInAll Job Openings

B2B • SaaS • Transport

Keycafe is a key management company that streamlines key access for businesses and individuals, offering solutions such as business key management and public drop-off locations for services like Airbnb. Their platform facilitates the automation of key exchanges and access control, with applications in various industries including short-term rentals, auto dealerships, car rentals, construction, logistics, government offices, and hotels. Keycafe provides cloud-based access control and visibility, integration capabilities via API, and high security for automated key management. The platform is customizable and scalable, supporting various business needs from single key management to large-scale operations.

11 - 50 employees

🤝 B2B

☁️ SaaS

🚗 Transport

💰 Debt Financing on 2022-03

📋 Description

• Guide customers through onboarding, adoption, and ongoing support to ensure long-term success. • Proactively identify upsell and cross-sell opportunities for hardware and plan upgrades. • Build trust by listening deeply, uncovering needs, and positioning Keycafe solutions effectively. • Negotiate renewals, close expansion deals, and encourage referrals and reviews. • Track, analyze, and report on customer metrics to stay ahead of risks and opportunities. • Collaborate with sales, operations, and product teams to deliver seamless customer experiences. • Own your day — plan, organize, and execute outreach with discipline and precision.

🎯 Requirements

• 2+ years of customer success, account management, or sales experience. • Confident, clear communicator with excellent English (verbal and written). • Highly organized, disciplined, and able to self-manage in a remote environment. • Strong analytical and mathematical aptitude to manage customer expenses and upgrades. • Entrepreneurial mindset — motivated by commissions and personal accountability. • Collaborative, adaptable, and comfortable working across departments. • Nice to Have: Bachelor’s degree in business, communications, or related field. • SaaS/IoT experience or familiarity with subscription-based business models. • Previous success in customer advocacy roles (e.g., collecting referrals, case studies, or testimonials).

🏖️ Benefits

• Base salary: Base plus uncapped commission with expected OTE of C$70,000 – C$90,000. • Fully remote role with flexibility to manage your own schedule. • Great team culture with global collaboration and knowledge sharing. • Training and professional development opportunities. • Be part of a fast-scaling global SaaS/IoT company with tangible real-world impact.