Keywords Studios
10,000+ employees
Founded 1998
🎮 Gaming
📱 Media
🤖 Artificial Intelligence
Gaming • Media • Artificial Intelligence
Keywords Studios is the #1 global games services provider, offering an end-to-end platform supercharged by technology. They deliver technical and creative solutions to the global video games industry, with services including game development, art services, audio development, QA testing, localization, marketing services, and player engagement. Keywords Studios also works on accessibility services, content globalization, and advanced AI & technology solutions. Founded on decades of experience, they are committed to responsible business practices and provide industry-wide insights for unparalleled experiences to audiences around the world.
English and Japanese Customer Support Agent - Gaming
🕒 January 14
🗣️🇯🇵 Japanese Required
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Keywords Studios
10,000+ employees
Founded 1998
🎮 Gaming
📱 Media
🤖 Artificial Intelligence
Gaming • Media • Artificial Intelligence
Keywords Studios is the #1 global games services provider, offering an end-to-end platform supercharged by technology. They deliver technical and creative solutions to the global video games industry, with services including game development, art services, audio development, QA testing, localization, marketing services, and player engagement. Keywords Studios also works on accessibility services, content globalization, and advanced AI & technology solutions. Founded on decades of experience, they are committed to responsible business practices and provide industry-wide insights for unparalleled experiences to audiences around the world.
📋 Description
• As a Player Support Agent, you'll serve as the essential link between our clients and the gaming community. • Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers. • Join our team for a dynamic workspace, continuous growth opportunities, and the chance to make a meaningful impact.
🎯 Requirements
• **Mastery in C1-C2 level English language proficiency, with Japanese at JLPT N2 (B2) level or higher.** • Experience in the service industry or experience in customer support.
🏖️ Benefits
• 社会保険完備 • 有給休暇 • 慶弔休暇 • 特別休暇 • 社員紹介制度 • 語学プログラム （日本語／英語のレッスンサポート、資格取得サポート） • 社内イベント多数 （お花見、BBQ、忘年会などオフラインでのイベントも多数🎉） • 服装、髪型自由 • 屋内原則禁煙（オフィス内に喫煙室あり） • EAP従業員支援プログラム • 福利厚生プログラム（リロクラブ) • 交通費支給（月額 3 万円を上限とし、オフィスへの出社日数に応じて実費支給） • 在宅勤務手当（社内規定による）
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