English, Japanese Customer Support Agent – Gaming

October 31

Apply Now

Receive Emails with Similar Jobs

Keywords Studios

WebsiteLinkedInAll Job Openings

Gaming • Media • Artificial Intelligence

Keywords Studios is the #1 global games services provider, offering an end-to-end platform supercharged by technology. They deliver technical and creative solutions to the global video games industry, with services including game development, art services, audio development, QA testing, localization, marketing services, and player engagement. Keywords Studios also works on accessibility services, content globalization, and advanced AI & technology solutions. Founded on decades of experience, they are committed to responsible business practices and provide industry-wide insights for unparalleled experiences to audiences around the world.

10,000+ employees

Founded 1998

🎮 Gaming

📱 Media

🤖 Artificial Intelligence

📋 Description

• Investigating and delivering prompt, quality responses to players' questions • Providing valuable feedback to our developers • Assisting internal teams with project-related requests • Delivering translations when required to ensure seamless communication • Maintaining accurate and detailed reports to keep processes streamlined

🎯 Requirements

• Mastery in C1-C2 level English language proficiency, with Japanese at JLPT N2 (B2) level or higher. • Experience in the service industry or experience in customer support.

🏖️ Benefits

• Social insurance (Health insurance, Pension, Unemployment, Worker’s accident compensation) • Annual Leave • Congratulation or Condolence leave • Special Leave • Employee Referral Program • Language Program • Numerous internal social events • Casual dress and hairstyle • No smoking in workspace (designated smoking room available)**Employee Assistance Program (professional consultation/mental health support program) • Relo Club Program (employee benefit program) • Commuting Allowance (up to 30,000 yen per month, based on the number of days spent in the office) • Telecommuting Allowance (Based on company regulations)