Keywords Studios
Gaming • Media • Artificial Intelligence
Keywords Studios is the #1 global games services provider, offering an end-to-end platform supercharged by technology. They deliver technical and creative solutions to the global video games industry, with services including game development, art services, audio development, QA testing, localization, marketing services, and player engagement. Keywords Studios also works on accessibility services, content globalization, and advanced AI & technology solutions. Founded on decades of experience, they are committed to responsible business practices and provide industry-wide insights for unparalleled experiences to audiences around the world.
Knowledge Lead Manager
Job not on LinkedIn
March 19
Keywords Studios
Gaming • Media • Artificial Intelligence
Keywords Studios is the #1 global games services provider, offering an end-to-end platform supercharged by technology. They deliver technical and creative solutions to the global video games industry, with services including game development, art services, audio development, QA testing, localization, marketing services, and player engagement. Keywords Studios also works on accessibility services, content globalization, and advanced AI & technology solutions. Founded on decades of experience, they are committed to responsible business practices and provide industry-wide insights for unparalleled experiences to audiences around the world.
📋 Description
• As the Knowledge Lead Manager at Keywords Studios, you will oversee the Knowledge Management function within the IT department. • This role involves developing and implementing strategies to capture, organise, and disseminate organisational knowledge, particularly within IT services. • You will be instrumental in ensuring that relevant information is readily accessible, supporting informed decision-making, timely problem resolution, and promoting continuous learning. • Develop and maintain a comprehensive knowledge management strategy in alignment with our business objectives. • Oversee knowledge content creation, categorisation, and maintenance, ensuring its accuracy, relevance, and accessibility. • Integrate knowledge management processes with other IT service management functions to enhance service delivery and efficiency. • Foster a culture of knowledge sharing across the organisation, encouraging collaboration and effective communication. • Monitor progress by leveraging analytics to assess the impact, engagement, functionality and effectiveness of knowledge management strategy. • Provide training and support to staff on knowledge management practices and tools to champion a knowledge management culture.
🎯 Requirements
• 5+ years of current proven experience in implementing Knowledge Management strategies. • Experience building KM programs in the technology industry or within technical groups within a large, global organization. • Experience communicating with and influencing senior leadership and framing discussions to gain valuable feedback and experience. • Proven experience in leading teams to deliver impact. • Strong understanding of IT service management and ITIL framework. • Proven experience in a ServiceNow environment. • Bachelor’s degree in Information Technology, Business Administration, Library Science, or a related field. • Relevant certifications in knowledge management or ITIL are advantageous.
🏖️ Benefits
• 18 Days of Paid Annual Leave Entitlement • Family Care Leave • Enhanced Sick Leave • Training Opportunity • Flexi Benefits • Employee Share Purchase Plan • Comprehensive Medical Insurance Coverage inclusive of Dental • Attractive Welcome Pack for New Hire • EAP - Employee Assistance Program that assists employees with personal problems and/or work-related problems that may impact their work, health, mental and emotional wellbeing.
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