Robot Pilot – Customer Service

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Keywords Studios

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

🎮 Gaming

📱 Media

🤖 Artificial Intelligence

Gaming • Media • Artificial Intelligence

Keywords Studios is the #1 global games services provider, offering an end-to-end platform supercharged by technology. They deliver technical and creative solutions to the global video games industry, with services including game development, art services, audio development, QA testing, localization, marketing services, and player engagement. Keywords Studios also works on accessibility services, content globalization, and advanced AI & technology solutions. Founded on decades of experience, they are committed to responsible business practices and provide industry-wide insights for unparalleled experiences to audiences around the world.

📋 Description

• Actively monitor robot performance and system health through internal dashboards and monitoring tools • Detect anomalies, errors, or performance concerns through observation or automated alerts • Investigate issues, apply known solutions, and attempt resolution where possible • Document and escalate unresolved issues based on established workflows • Stay in sync with teammates across shifts by sharing timely updates and status changes in Slack • Accurately document incidents, including symptoms, actions taken, and resolution outcomes • Maintain continuity across shifts through effective written updates and documentation • Evaluate and escalate external questions or concerns related to robot behavior or system status

🎯 Requirements

• Prior experience in a support, monitoring, or gaming environment is preferred • Excellent written and verbal communication skills • Strong critical thinking and problem-solving ability • Willingness to work assigned shift (including overnight/weekend where applicable) • Comfortable using Slack and learning internal monitoring systems • Operations run 24/7, so you can expect rotating shifts (morning, afternoon, and night).

🏖️ Benefits

• $10,500 gross (before taxes) • Law Benefits • 2 days off • Medical expenses insurance after 3 months. • Saving funds after 3 months. • Grocery tickets ($1,200)