ServiceNow CMDB Manager

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🕒 March 31

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Keywords Studios

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

🎮 Gaming

📱 Media

🤖 Artificial Intelligence

Gaming • Media • Artificial Intelligence

Keywords Studios is the #1 global games services provider, offering an end-to-end platform supercharged by technology. They deliver technical and creative solutions to the global video games industry, with services including game development, art services, audio development, QA testing, localization, marketing services, and player engagement. Keywords Studios also works on accessibility services, content globalization, and advanced AI & technology solutions. Founded on decades of experience, they are committed to responsible business practices and provide industry-wide insights for unparalleled experiences to audiences around the world.

📋 Description

• **Key Responsibilities** • Ensure accurate CMDB development, implementation, and maintenance to support IT service management processes. • Leads, educates and mentors critical stakeholders on developing and maintaining configuration management services, concepts, policies and procedures to deliver accurate reporting and metrics as needed. • Providing advice and support during system deployments to ensure that change impacts across configuration items are understood and managed. • Generate reports and insights from the CMDB to support decision-making and continuous improvement initiatives.

🎯 Requirements

• **Required Skills and Experience** • 5+ years of proven experience in managing a CMDB in ServiceNow. • Experience building CMDB in the technology industry or within technical groups within a large, global organisation. • Experience with ServiceNow configuration management and Service Mapping. • A strong understanding of IT infrastructure and data management principles. • **Education** • Bachelor’s degree in Information Technology, Computer Science, or a related field.

🏖️ Benefits

• **Employee Benefits:** • - 18 Days of Paid Annual Leave Entitlement • - Family Care Leave • - Enhanced Sick Leave • - Training Opportunity • - Flexi Benefits • - Employee Share Purchase Plan • - Comprehensive Medical Insurance Coverage inclusive of Dental • - Attractive Welcome Pack for New Hire • - EAP - Employee Assistance Program that assists employees with personal problems and/or work-related problems that may impact their work, health, mental and emotional wellbeing.