Customer Liaison

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Kinatico

WebsiteLinkedInAll Job Openings

51 - 200 employees

📋 Compliance

👥 HR Tech

☁️ SaaS

Compliance • HR Tech • SaaS

<Kinatico> is a workforce compliance software provider that offers an integrated platform for managing hiring, onboarding, ongoing compliance, offboarding, and audit readiness. The cloud-based solution provides real-time visibility, automated workflows, background and pre-employment screening (via Kinatico CVCheck), proactive alerts, and enterprise-grade security to help organizations in Australia and New Zealand reduce risk and meet regulatory requirements.

📋 Description

• Provide responsive, accurate support to New Zealand clients via phone and support queues • Triage and resolve enquiries at first contact wherever possible • Escalate complex or technical issues to the appropriate team member • Maintain operational performance so SLAs and quality standards are consistently met • Identify opportunities to improve service delivery and reporting accuracy • Participate in quality assurance activities and case reviews • Identify and correct order discrepancies arising from client system integrations • Ensure accurate order processing for key accounts • Prepare and maintain accurate, timely status reporting on order and verification progress for assigned accounts • Undertake additional activities and projects as directed by the manager • Own order accuracy and status reporting responsibilities for a specific group of clients

🎯 Requirements

• Client-centric mindset and commitment to customer satisfaction • Strong attention to detail, organisational skills, and commitment to accuracy in order processing and reporting • Proactive problem-solving approach • Knowledge of Kinatico products and services • Confident, professional verbal and written communication • Collaborative approach with ability to work cross-functionally and escalate appropriately • Strong time management, self-direction, and prioritisation across live support and independent desk activities • Proven experience in a client-facing support role within a SaaS or technology-driven environment • Track record of delivering responsive, high-quality support in a fast-paced environment • Familiarity with SLA management and status reporting • Experience with Kinatico products preferred but not essential • Proficiency in Microsoft Office Suite, including Excel

🏖️ Benefits

• Regular development conversations and room to own your career path • Free access to an Employee Assistance Program • Retail discounts • Purpose-led mission focused on safer and more compliant workplaces • Stability of an ASX-listed company • KinatiKudos recognition and a culture that celebrates wins