Training Program Manager

🔥 1 hour ago

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Kinective

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1996

🏦 Banking

💳 Fintech

☁️ SaaS

💰 Private Equity Round on 2023-10

Banking • Fintech • SaaS

Kinective is the leading provider of document workflow, branch automation, and digital connectivity software for the banking sector. With the most comprehensive, open, and connected technology ecosystem in banking, Kinective helps financial institutions unlock new services, modernize operations, and elevate client experiences to enhance their competitive edge. Kinective serves more than 3,400 banks and credit unions, giving them the power to accelerate innovation and deliver better banking to the communities they serve.

📋 Description

• Design and launch a structured new hire orientation program for the Client Experience organization, replacing on-the-job training with a scalable, repeatable approach • Build and administer a product certification program spanning 4–6 product lines • Create certification levels, criteria, assessments, and recertification expectations in partnership with internal SMEs and team leads • Facilitate weekly practice calls where team members work through real scenarios, sharpen client communication skills, and receive structured feedback • Deliver hands-on systems and tooling training so team members are proficient before they go live with customers • Partner with leadership to drive AI tool adoption across the Client Experience organization • Track and report training effectiveness, certification completion, tool adoption, and readiness

🎯 Requirements

• Bachelor’s degree in Instructional Design, Organizational Development, Education, or a related field • 3+ years of experience in learning & development, enablement, or instructional design — with a track record of both building and delivering programs • Demonstrated ability to design certifications, assessments, or structured competency frameworks • Experience working in a SaaS or technology environment • Experience with LMS platforms or certification tooling • Strong facilitation presence: confident running live practice sessions, coaching, and hands-on training • Strong change management instincts: able to drive adoption and behavior change, not just publish content • Ability to translate complex product/process knowledge into clear, learnable training that sticks • Strong measurement mindset: track completion, competency, adoption, and impact (not just activity)

🏖️ Benefits

• Comprehensive health coverage (medical, dental, vision, prescriptions, life & disability) • Flexible PTO, 11 company holidays, and generous parental and caregiver leave • An immediately vested 401(k) with company contributions • Wellness resources and professional development opportunities