Malware and Abuse Engineer

🔥 12 hours ago

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Kinsta

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

☁️ SaaS

🌐 Web 3

SaaS • Web 3 • Cloud Computing

Kinsta is a managed WordPress hosting provider offering fast, secure, and feature-rich hosting solutions for businesses, agencies, small businesses, wooCommerce stores, non-profit organizations, and web applications. Kinsta is known for using Google Cloud's fastest servers, providing global CDN coverage, and ensuring top-tier security with SOC 2 compliance and DDoS protection. The platform offers a variety of tools such as automated backups, application performance monitoring, and image optimization to enhance website performance and security. Kinsta supports its users with expert-level customer service available 24/7/365, making it a preferred choice for over 120,000 businesses and brands worldwide. It also incorporates innovations like edge caching and continuous MySQL optimization to ensure optimal site speed and performance.

📋 Description

• Monitor, investigate, and resolve malware, spam, and IP blocklisting issues, as well as DMCA notices, while keeping customers informed. • Investigate and resolve malware situations escalated from the Support team. • Write and document new malware signature rules for our customer scanning tools. • Document processes and workflows for remediating malware infections and requesting the removal of blocklisted IP addresses. • Monitor internal tools to identify instances of spam email sending and IP address blocklisting, and alert customers to these issues as necessary. • Provide ongoing feedback and work with internal teams to improve malware detection and remediation tools. • Receive, validate, and process DMCA notices and counternotices. • Monitor internal tools to identify users who misuse Kinsta's platform or use excessive resources. • Collaborate with internal teams to gather the information customers need to resolve resource overuse or platform abuse, and monitor customer progress towards resolution. • Collaborate with internal teams to recommend plan upgrades for customers facing resource constraints.

🎯 Requirements

• You are completely fluent in English with excellent written communication skills. • Experience detecting, investigating, and resolving intricate malware infections present primarily within PHP and JavaScript. • Experience writing and applying regular expressions. • Familiarity with WordPress: database structure, file/directory structure, wp-config.php directives, and common malware vectors. • Comfort working in a command line environment, as much of our tooling is command line based. • Consummate professionalism: we're a distributed team and we expect you to act like the professional we know you are. That means excellent communication, rock-solid reliability, and the drive to bring your best effort to bear on your work every single day.

🏖️ Benefits

• Annual remote expense budget. • Flexible PTO. • Paid parental leave. • Annual professional development budget: available after one year with Kinsta. • Sabbatical: available after three years with Kinsta (and every three years thereafter). • Location-specific healthcare benefits (includes vision and dental) for employees hired in the USA, UK, Canada, and Hungary. • Pension plan for employees hired in the UK, and 401k contributions for employees hired in the USA.