Associate Customer Success Manager

Job not on LinkedIn

🕒 December 21, 2025

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Kipu

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

☁️ SaaS

🛒 Retail

🤝 B2B

SaaS • Retail • B2B

Kipu is a cloud-based point-of-sale and business management system for small and medium retailers and restaurants in Latin America. It runs on mobile, tablet, and desktop, includes electronic invoicing, inventory and sales control, and offers monthly, no-contract pricing with automatic updates. Designed for entrepreneurs, Kipu simplifies order taking, inventory management, and payments to help bodegas, restaurants, and retail stores operate and grow.

📋 Description

• Manage day-to-day customer interactions for a portfolio of accounts. • Execute scaled engagement programs, including onboarding touchpoints, adoption campaigns, and health check-ins. • Respond to customer inquiries and coordinate with Support and internal teams to ensure timely resolution. • Guide customers through core product workflows using documented best practices. • Support adoption of EMR, CRM, RCM, compliance, and analytics features with coaching and enablement resources. • Monitor usage and engagement data to identify adoption gaps and escalate risks as needed. • Review customer health dashboards and usage reports to identify trends and potential risks. • Document customer interactions, risks, and outcomes accurately in the CRM. • Follow playbooks to address common adoption, engagement, or satisfaction challenges. • Investigate customer issues using established processes and tools. • Escalate complex issues or at-risk accounts to Support or Customer Success Management with clear context and recommendations. • Maintain clear and empathetic communication with customers during issue resolution. • Communicate clearly, professionally and timely with customers via email, calls, and virtual meetings. • Participate in customer meetings led by CSMs or Senior CSMs to observe and learn best practices. • Collaborate cross-functionally with Support, Product, and Operations teams.

🎯 Requirements

• 1–3 years of experience in customer success, support, account coordination, or a customer-facing role • Interest in healthcare SaaS and customer outcomes • Strong written and verbal communication skills • Ability to learn complex products and workflows • Bachelor’s degree or equivalent experience preferred

🏖️ Benefits

• Flexible paid time off. • 11 Paid Holidays. • Health, Dental, Vision, Disability, and Life Insurance. • Parental Leave. • Pet Insurance. • 401(K) with Company Match.