Customer Success Manager

🕒 December 17, 2025

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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Crayon

WebsiteLinkedInAll Job Openings

51 - 200 employees

Crayon, the leading competitive intelligence platform for mid-market and enterprise businesses, brings a complete, real-time picture of what competitors are up to—delivering valuable insights to key departments in a range of formats that can be easily accessed and acted on. So companies can quickly see and seize opportunities, and build a sustainable business advantage.

📋 Description

• Driving adoption, retention, and expansion for a product that solves real problems. • Proactively own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer's business objectives, serving as the primary conduit between the customer and Crayon to help them drive organizational impact with their Compete program. • As the customer's trusted advisor and product expert, you'll host trainings, onboarding, and working sessions to educate our customers and dig deep into new use cases of Crayon. • Contribute to the foundations of Customer Success at Crayon. As a member of our small but mighty team, you’ll be instrumental in helping define our motion.

🎯 Requirements

• You have 2+ years managing B2B SaaS accounts focused on retention and growth. • You have strong project management skills & ability to manage multiple customer relationships. • You have the ability to navigate ambiguity in a fast-paced environment. • You have a “roll up your sleeves” mentality and are committed to driving results. • You’re a cross-functional collaborator. You proactively and positively represent your customers and their needs internally, and are excited to rally everyone around strategies that solve their needs.

🏖️ Benefits

• We offer a competitive base salary and bonus structure that includes a meaningful equity component. • CSMs who demonstrate high performance and commitment also have the opportunity for rapid career development within sales or other departments. • Crayon offers medical, dental, vision, 401k, generous paid parental leave, and take-what-you-need paid time off.