Implementation Specialist

Job not on LinkedIn

🕒 May 20

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🛠️ Implementation Specialist

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Kipu

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

☁️ SaaS

🛒 Retail

🤝 B2B

SaaS • Retail • B2B

Kipu is a cloud-based point-of-sale and business management system for small and medium retailers and restaurants in Latin America. It runs on mobile, tablet, and desktop, includes electronic invoicing, inventory and sales control, and offers monthly, no-contract pricing with automatic updates. Designed for entrepreneurs, Kipu simplifies order taking, inventory management, and payments to help bodegas, restaurants, and retail stores operate and grow.

📋 Description

• Support discovery sessions to understand client MAT/OTP workflows, dosing operations, medication management protocols, and clinical documentation needs. • Configure Kipu EMR following documented standards, translating MAT-specific requirements into accurate system setup including intake, induction, maintenance, and discharge workflows. • Validate data inputs for completeness and accuracy before import or configuration, including patient records, medication protocols, and licensing documentation. • Deliver live, interactive training sessions that build client confidence and competency in using the EMR for MAT operations, prioritizing minimal disruption to dosing and day-to-day clinic workflows. • Maintain accurate project records including status, next steps, and project health. • Confirm MAT workflows are configured, tested, and usable end-to-end before launch, with particular attention to dosing, medication tracking, and regulatory documentation.

🎯 Requirements

• 1-2 years of experience in a client-facing role implementing an EMR or healthcare software product, or 2+ years implementing other SaaS-based software products. • Direct experience in behavioral health, substance use disorder treatment, or MAT programs. • Strong understanding of MAT workflows including patient screening, intake and induction processes, medication management, and discharge planning. • Strong written and verbal communication skills with comfort leading client meetings. • Ability to manage multiple project timelines in a fast-paced environment. • Travel expected up to 50%.

🏖️ Benefits

• Flexible paid time off. • 11 Paid Holidays. • Health, Dental, Vision, Disability, and Life Insurance. • Parental Leave. • Pet Insurance. • 401(K) with Company Match. • Travel expected up to 50%