IT Operations, AI Support Tutor

🔥 10 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Kiron Open Higher Education

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

🤝 Non-profit

🌍 Social Impact

Education • Non-profit • Social Impact

Kiron Open Higher Education is an education-technology nonprofit based in Berlin that provides free online higher education, language and technical courses, job-readiness and mentoring programs aimed primarily at refugees, displaced people, and underserved learners. Through its Kiron Campus platform and partnerships with universities, NGOs, governments and corporate donors, Kiron delivers self-paced courses, blended certificate programs (e. g. , THRIVE), mentoring and integration services to help learners gain skills, access higher education and improve employability.

📋 Description

• Facilitate weekly live online group tutoring sessions via Zoom (approximately 1 hour per session) in an open-ended drop-in Q&A format • Support learners with core topics in IT operations and support, including IT fundamentals, cloud operations (Microsoft Azure), security and compliance, AI-assisted IT workflows, and IT support tools and ticketing systems • Occasionally design and introduce short micro-project assignments discussed in the following tutoring session; most assignment design should be completed in the early weeks of the contract • Align session content with the program curriculum and the self-paced learning resources learners are using (DataCamp, Coursera for Impact) • Coordinate closely with the Senior Program Manager and the Learning Designers to ensure alignment with curriculum goals and learner progress • Provide brief asynchronous support between sessions • Contribute structured feedback on learner progress and program quality

🎯 Requirements

• Demonstrable professional experience in IT operations, IT support, sysadmin, cloud operations, cybersecurity or a closely related technical field • Sound, up-to-date knowledge of IT tools, platforms, and workflows relevant to the target role, including common helpdesk and ticketing environments, cloud operations (ideally Microsoft Azure / AZ-900) and relevant security, compliance, and identity aspects (ideally across Microsoft Azure and Microsoft 365 / SC-900), AI-assisted IT support • Familiarity with the German IT job market and workplace context • Experience in training, teaching, mentoring, or facilitation • Good communication skills in both English and German (C1 level or above in each) • Ability to explain complex technical topics clearly and accessibly to learners at an intermediate level

🏖️ Benefits

• Fully remote - sessions delivered via Zoom • Opportunity to contribute to a meaningful, ESF+-funded programme supporting migrants and refugees into Germany's IT sector • Possibility of continuing involvement in future Skill IT Up cohorts (running through December 2028)