KK Group
5001 - 10000 employees
👥 B2C
☁️ SaaS
📱 Media
💰 $71.2M Debt financing on 2023-04
B2C • SaaS • Media
KK Group is a multinational sex-positive lifestyle and events company that operates a portfolio of consumer-facing brands and platforms focused on sexual empowerment, community, and experiences. Its brands include Killing Kittens (exclusive sex-positive events and parties), WAX (a social dating/community platform for open-minded users), KK Cruise (luxury inclusive cruises themed around adult events), KK Homme (community and events for gay, bisexual, transmasc and non-binary men), and AD-SFW (an advertising/marketing platform for premium adult brands). KK Group combines in-person events, online community and dating technology, and advertising services to create safe, inclusive spaces for adult expression and connection.
Customer & Community Service Manager
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🔥 1 minute ago
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KK Group
5001 - 10000 employees
👥 B2C
☁️ SaaS
📱 Media
💰 $71.2M Debt financing on 2023-04
B2C • SaaS • Media
KK Group is a multinational sex-positive lifestyle and events company that operates a portfolio of consumer-facing brands and platforms focused on sexual empowerment, community, and experiences. Its brands include Killing Kittens (exclusive sex-positive events and parties), WAX (a social dating/community platform for open-minded users), KK Cruise (luxury inclusive cruises themed around adult events), KK Homme (community and events for gay, bisexual, transmasc and non-binary men), and AD-SFW (an advertising/marketing platform for premium adult brands). KK Group combines in-person events, online community and dating technology, and advertising services to create safe, inclusive spaces for adult expression and connection.
📋 Description
• Manage customer communications across multiple brands • Respond to customer enquiries and solve problems • Moderate our community and support member engagement • Work closely with founders and wider team • Review and approve member social events and chat groups • Ensure communities remain active and engaged • Maintain a safe and welcoming environment across digital platforms • Help manage customer service platforms like Zendesk and Intercom • Identify recurring customer issues and improve workflows • Handle sensitive situations with professionalism and discretion • Support members during major launches, events, and cruises
🎯 Requirements
• Experience in customer service • Experience managing online communities • CRM experience • Excellent organisational skills • Strong written communication • Confidence handling sensitive situations • Highly desirable: Zendesk • Highly desirable: Intercom • Highly desirable: Community moderation • Highly desirable: Membership businesses • Highly desirable: Events • Highly desirable: Apps or digital products
🏖️ Benefits
• 25 days annual leave plus bank holidays • Pension • Private health and dental insurance • Remote working • Freelance initially, transitioning to PAYE • Opportunity to join the staff share option scheme after 12 months
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