Customer Support Engineer

🕒 February 7

🇨🇳 China – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 38%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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KLA

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1975

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

KLA is a leading global technology company specializing in process-control and process-enabling solutions for the semiconductor and electronics industries. It develops technologies that help in chip manufacturing, including defect inspection, metrology, and process management. KLA leverages advances in artificial intelligence and other technologies to improve quality control and performance in areas such as automotive, IoT, and 5G. Additionally, KLA is committed to diversity and social responsibility through its ESG initiatives and community investments via the KLA Foundation.

📋 Description

• Allocate appropriate resources to ensure the overall high support service quality for system installation and ongoing service • Ensure timely response to customer and be fully responsible for customer satisfaction • Accountable for the excellent on-going customer relationships with assigned accounts or accounts in the assigned territory • Proactively read customer needs and provide value-added services to customers • Manage and ensure the timely and accurate reporting of open calls in Open Up Time system in accordance with company policy • Responsible for the spare parts management and maintenance according to the company policy • Initiate identify and lead improvement projects to achieve company objectives • Responsible for newcomer, coaching and development to raise the new employee competency to achieve company objectives • Complete employee performance evaluation process and goal setting before deadline • Participate and take on additional assignments and projects as required • Paperwork, return CSR, close request, and return unusable part in time

🎯 Requirements

• Master's Level Degree and 0 years related work experience • Bachelor's Level Degree and related work experience of 2 years