Customer Support Engineer – m/f/d

October 23

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KLA

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Artificial Intelligence • Semiconductor • Electronics

KLA is a leading global technology company specializing in process-control and process-enabling solutions for the semiconductor and electronics industries. It develops technologies that help in chip manufacturing, including defect inspection, metrology, and process management. KLA leverages advances in artificial intelligence and other technologies to improve quality control and performance in areas such as automotive, IoT, and 5G. Additionally, KLA is committed to diversity and social responsibility through its ESG initiatives and community investments via the KLA Foundation.

10,000+ employees

Founded 1975

🤖 Artificial Intelligence

📋 Description

• Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing highly complex capital equipment at customer sites. • Represents the company to the customer and is accountable for customer satisfaction with service. • Ensures operational quality of system equipment. • Coordinates actions with customers to minimize downtime. • May assist Installation Engineers in resolving issues. • Regular domestic and international travel is required.

🎯 Requirements

• Certified engineer or degree from an advanced technical school, or approximately 3 years of relevant work experience. • Ability to understand and resolve issues across software, electronics, optics, mechanical, electro-mechanical and/or electro-optical systems to address on-site customer problems. • Excellent interpersonal communication, analytical and problem-solving skills. • Strong customer relations and collaboration skills in a multicultural environment. • Fluent in English; German language skills are required. • Full driver’s license. • Willingness and availability to travel up to 25%.

🏖️ Benefits

• Dynamic role in the semiconductor industry. • Great team to work with in Reutlingen. • We offer a competitive, family-friendly total rewards package. • Variable compensation components, e.g. participation in a company stock purchase plan. • Permanent full-time employment. • Company car or car allowance. • Extensive initial training and guaranteed ongoing development. • 30 days of vacation.