Practice Manager, Consultation Manager, Outpatient Clinic Manager (m/f/d) for Outpatient & Inpatient Care

🕒 March 3

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AGAPLESION BETHESDA KRANKENHAUS BERGEDORF

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 Non-profit

📚 Education

Non-profit • Education

AGAPLESION BETHESDA KRANKENHAUS BERGEDORF is a nonprofit acute-care hospital in Hamburg providing comprehensive medical, surgical and supportive services across all life stages. The hospital operates emergency and intensive care units, maternity and birth services, and numerous specialty departments and competence centers including geriatrics, cardiology, neurology, psychiatry, vascular medicine, trauma and orthopedics, breast diagnostics, colorectal surgery, and gastroenterology. As part of the AGAPLESION healthcare group with roots in a Christian tradition, it also offers patient counseling, rehabilitation and therapy services, hosts public health events and training for medical students, and emphasizes quality management, patient safety and compassionate care.

📋 Description

• Leadership and development of outpatient clinic and consultation operations • You keep our consultation services running at full speed: appointment scheduling, patient flow, team coordination — everything runs smoothly thanks to you. • You lead and schedule the consultation team and ensure everyone is in the right place at the right time. • You optimize processes, further develop structures, and continually find ways to improve patient care. • Redesign and implementation of outpatient care pathways • Development, implementation and optimization of patient and care pathways (outpatient, hybrid, ambulatory operations/AOP) • Management of patient flow with a focus on quality, efficiency and resource utilization • Professional appointment and capacity management in close coordination with the involved clinical departments • Innovation & project management • Participation in strategic projects to increase efficiency, digitize processes and optimize services • Development of innovative concepts for new outpatient care models • Interface management • You work in close coordination with hospital management. • You act as the interface between patients, physicians, the team and hospital management

🎯 Requirements

• Leadership experience in practice management, medical care centers (MVZ), outpatient clinics or ambulatory surgery centers • Solid experience organizing consultation services and leading teams • Organizational talent, sense of responsibility and ability to work independently • Empathy and strong communication skills — you know how to interact with patients, colleagues and physicians • Experience in billing control (EBM, GOÄ) and the ability to further develop processes to optimize billing • Ideally knowledge of ASV (specialized outpatient care) and KV authorization, or willingness to further qualify • Willingness to take responsibility — and remain calm and maintain an overview even in challenging situations • Analytical aptitude for processes, numbers and people • Enjoy improving structures and actively implementing ideas

🏖️ Benefits

• Salary according to the KTD collective agreement • Company pension plan • 30 days of vacation • Subsidies for JobRad (company bike leasing) and the Deutschlandticket • HanseFit – sports, wellness & balance programs • Training and professional development opportunities • A great team, flat hierarchies and short decision-making paths — collaborative work that is enjoyable