Customer Operation Manager

Job not on LinkedIn

6 hours ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

Apply Now

Receive Emails with Similar Jobs

Kody Technolab Pvt. Ltd.

WebsiteLinkedInAll Job Openings

Fintech • eCommerce • Retail

Kody Technolab Pvt. Ltd. is a comprehensive payment solution provider that specializes in streamlining in-person commerce. They offer an all-in-one platform that includes intuitive payment solutions, instant access to cash, and powerful management tools designed to enhance business efficiency. With features such as KodyCard, real-time access to funds, and built-in loyalty and analytics, Kody aims to boost profitability and customer experience in the retail space. Their commitment to personal customer service ensures that businesses receive tailored support to meet their unique needs.

51 - 200 employees

Founded 2011

💳 Fintech

🛍️ eCommerce

🛒 Retail

📋 Description

• - Customer Support: Serve as the primary point of contact for customer enquiries, providing timely and accurate responses. • - Issue Resolution: Investigate and resolve client issues, escalating complex matters to the appropriate team members when necessary and ensuring prompt resolution. • - Onboarding Assistance: Assist clients with the onboarding process, guiding them through the setup and implementation of our payment solutions, and addressing any technical or operational challenges. • - Training and Education: Conduct training sessions and provide educational resources to clients to ensure they fully understand our products and services, empowering them to utilise our platform effectively. • - Documentation and Reporting: Maintain a comprehensive record of client interactions, including inquiries, resolutions and feedback. Generate reports on client activity and trends to inform decision-making and improve processes. • - Relationship Management: Cultivate strong relationships with clients, understanding their unique needs and preferences, and proactively identifying opportunities to enhance their experience with our company. • - Process Improvement: Collaborate with cross-functional teams to identify areas for operational improvement and implement solutions to streamline processes and enhance efficiency. • - Compliance and Risk Management: Ensure compliance with regulatory requirements and internal policies, mitigating risk by adhering to established procedures and protocols. • - Networking and Sales: Be active in the payments industry space, creating contacts and opportunities for future growth.

🎯 Requirements

• - Experience in Product Support, Client Success, Customer Success, Account Management or Customer Operations • - Strong interpersonal skills with the ability to communicate effectively and build rapport with clients and internal stakeholders, in multiple languages. Communication is vital for this role. • - Excellent problem solving abilities, with a keen attention to detail and a proactive approach to resolving customer issues/ escalations within a payment processing environment. • - Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities • - A commitment to delivering exceptional service and exceeding client expectations. • - Proficiency in Google WorkSpace / Microsoft, CRM software (HubSpot preferred) and Intercom. • - Ability to be interact with customers across international time zones.

🏖️ Benefits

• **Why Join Kody?** • - Lead a dynamic and innovative team in a very rapidly growing company. • - Competitive salary and benefits package. • - Collaborative, inclusive environment where your contributions are recognised and valued.