Support Analyst, Level 2

🕒 January 29

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Infios

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

📦 Logistics

B2B • Logistics

Infios is dedicated to improving supply chains for businesses of all sizes, emphasizing adaptability and innovation in their solutions. They empower over 5,000 customers in 70 countries by providing technology that simplifies operations, optimizes efficiency, and drives measurable impact in various business environments.

📋 Description

• Handle user requests via phone, email, or tickets submitted through the company's support tools • Perform in-depth analysis of incidents/problems to identify root cause and implement permanent solutions • Consult technical documentation and alternative information sources; reproduce and test issues in the environment • Prepare course content and training materials and share knowledge with other team members • Be responsible for, or assist with, managing service levels agreed upon with clients

🎯 Requirements

• Minimum 3 years of experience in technical customer support • Bachelor's degree completed or in progress (from the 3rd semester) in Computer Science, Information Systems, or related fields • Intermediate knowledge of databases • Knowledge of Windows operating systems and networking concepts • Strong analytical, communication, and problem-solving skills • Strong customer service skills and ability to multitask • Ability to prioritize tasks and work independently • Intermediate knowledge of programming logic (ability to read and interpret developed code) • Advantage: English and/or Spanish • Knowledge of logistics (WMS) • Experience with computer programming and basic knowledge of programming languages • Experience with operating systems and computer networks • Experience or knowledge of supply chain management solutions • Experience with the Korber One platform and the K.Motion Warehouse Advantage applications

🏖️ Benefits

• Inclusion • Inclusive, welcoming and safe work environment