Support Analyst, Level 2

🕒 January 29

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Infios

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1001 - 5000 employees

We relentlessly make supply chains better. For everyone. No matter your business size. Whatever your goal. No matter the challenge. No matter your starting point. We will meet you where you are to create the future you need.

📋 Description

• Handle user requests via phone, email, or tickets submitted through the company's support tools • Perform in-depth analysis of incidents/problems to identify root cause and implement permanent solutions • Consult technical documentation and alternative information sources; reproduce and test issues in the environment • Prepare course content and training materials and share knowledge with other team members • Be responsible for, or assist with, managing service levels agreed upon with clients

🎯 Requirements

• Minimum 3 years of experience in technical customer support • Bachelor's degree completed or in progress (from the 3rd semester) in Computer Science, Information Systems, or related fields • Intermediate knowledge of databases • Knowledge of Windows operating systems and networking concepts • Strong analytical, communication, and problem-solving skills • Strong customer service skills and ability to multitask • Ability to prioritize tasks and work independently • Intermediate knowledge of programming logic (ability to read and interpret developed code) • Advantage: English and/or Spanish • Knowledge of logistics (WMS) • Experience with computer programming and basic knowledge of programming languages • Experience with operating systems and computer networks • Experience or knowledge of supply chain management solutions • Experience with the Korber One platform and the K.Motion Warehouse Advantage applications

🏖️ Benefits

• Inclusion • Inclusive, welcoming and safe work environment