Sustainment Analyst

🔥 13 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Infios

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

📦 Logistics

B2B • Logistics

Infios is dedicated to improving supply chains for businesses of all sizes, emphasizing adaptability and innovation in their solutions. They empower over 5,000 customers in 70 countries by providing technology that simplifies operations, optimizes efficiency, and drives measurable impact in various business environments.

📋 Description

• Provide user support via phone, email, or tickets submitted through company support tools • Perform in-depth analysis of incidents and problems to identify root causes and implement permanent solutions • Consult technical documentation and alternative information sources while simulating and testing issues in the environment • Develop training content and educational materials and share knowledge with other team members • Be responsible for, or assist with, managing service levels agreed upon with customers • Work within the Supply Chain business unit supporting Warehouse Advantage software, Infios One (WM), and third-party software applications

🎯 Requirements

• Resumes must be submitted in English • Must be proficient in English • 2+ years of experience in technical customer support • Bachelor's degree completed or currently pursuing a degree (final year or later) in Computer Science, Information Systems, or a related field • Intermediate knowledge of databases • Knowledge of Windows operating systems and networking concepts • Strong analytical, communication, and problem-solving skills • Strong customer service skills and ability to multitask • Ability to prioritize and self-manage tasks effectively • Intermediate understanding of programming logic, including ability to interpret existing code • Spanish language skills preferred • Knowledge of logistics and Warehouse Management Systems (WMS) preferred • Experience with computer programming and basic knowledge of programming languages preferred • Experience with operating systems and computer networking preferred • Experience or knowledge of supply chain management solutions preferred • Experience with the Körber One platform and K.Motion Warehouse Advantage applications preferred

🏖️ Benefits

• Equal-opportunity employer committed to inclusion in the workplace • Reasonable accommodations for individuals with disabilities during the recruiting process