Support Specialist

🔥 54 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Komodo Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $220M Series E on 2021-03

Healthcare • Consulting • Logistics

Komodo Health is a data-driven healthcare technology company that leverages comprehensive patient-encounter data, innovative algorithms, and clinical expertise to transform healthcare challenges into meaningful insights. With their Healthcare Map, Komodo Health provides a precise view of the U. S. healthcare system, offering software applications such as MapExplorer™, MapAI™, Komodo Drug Projections, and more to improve clinical, commercial, and patient engagement outcomes. Their solutions help quantify scientific engagement, mine insights from patient journeys, and enhance the precision of healthcare strategies, ultimately reducing the burden of disease and advancing technology use in healthcare.

📋 Description

• Deliver exceptional application support to customers by providing information, best practices, and process guidance • Support existing products and new platform features • Serve as the initial point of contact for user assistance • Drive customer product adoption through best-in-class support and established SOPs and methodologies • Develop knowledge of Komodo’s products and data to promote customer learning and self-help • Identify process improvements and share them with internal stakeholders • Answer customer questions about general product features and behaviors • Handle common technical tasks and activities according to specifications • Gather clear requirements for support tickets, especially escalation tickets • Collaborate cross-functionally with product and engineering teams • Manage workload with operational rigor and timely follow-through

🎯 Requirements

• 2 years in a customer/technical support role • Preferably experience using Service Cloud or similar, Gainsight, and Jira • Clear written and verbal communication skills in English • Technical knowledge and understanding of Google Suite and basic configuration structures • 4 year Degree from University (STEM degrees preferred) • Understanding of the healthcare industry and prior support experience in this field (nice to have) • Technical knowledge such as SQL (nice to have) • Understanding of the lifecycle of a software company (nice to have)

🏖️ Benefits

• Hybrid work model with flexibility depending on role setup • Intentional in-office rhythms for hub-based employees • AI tools and workflows integrated into daily work

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume