SAP Customer Service Functional Consultant

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VertexOne

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

⚡ Energy

🤝 B2B

💰 $131M Debt Financing on 2025-01

SaaS • Energy • B2B

VertexOne is a cloud software company that provides customer engagement, billing (CIS), retail energy, and analytics products for water, gas, and electric utilities as well as energy retailers and service providers. Its product suite—VXcis, VXconnect, VXretail, MyMeter, and VXsmart—focuses on modernizing utility customer experience, digital self-service, billing and revenue management, smart meter insights, and retail energy operations. VertexOne targets utility managers, service teams, technology officers, and energy retailers with B2B cloud solutions designed to improve operational efficiency, customer engagement, and data-driven decision making.

📋 Description

• Provide SAP IS-U Customer Service application functional support for North American clients and customized Vertex SAP services • Collaborate with clients and North American team members to gather requirements, develop solutions, and deploy solutions • Configure and customize SAP ISU-CS and/or SAP CRM • Create Transaction Launchers and configure Navigation Bar and Views • Maintain IC-Web profiles and organizational structures • Work with Alert Modeler, FACT sheets, and Interaction Center Scripts • Support SAP Master Data, ISU Business Master Data, and Technical Master Data • Configure and troubleshoot SAP Middleware • Develop functional specifications • Work with technical resources to complete object development and testing

🎯 Requirements

• Bachelor/Master’s Degree in Computer Science, Engineering or Bachelor of Science with Masters in Computer Applications • 5+ years SAP experience • Experience with SAP ECC 6.0, SAP CRM and/or IS-U CCS • Experience utilizing SAP NetWeaver ABAP and Java stack technologies • Expert-level ABAP knowledge • Knowledge of key IS-U tables within most/all modules • Knowledge of module integration • Working experience in configuration and customization of SAP ISU-CS and/or SAP CRM • Knowledge of Transaction Launchers, Navigation Bar configuration, View configuration, IC-Web profile maintenance, Organization structure maintenance, and Alert Modeler • Knowledge of FACT sheets and Interaction Center Scripts • Functional knowledge of SAP Master Data, SAP ISU Business Master Data, and Technical Master Data • Knowledge of SAP Middleware configuration and troubleshooting • Experience working in an SAP Utilities environment • Fluency in written and spoken English • Proficiency with MS Visio, Word, Excel, and incident management tools • Conceptual understanding of relational databases and middleware technology • Basic understanding of SaaS and cloud computing • Ability to work under minimum supervision, with good time management and work planning

🏖️ Benefits

• 100% remote and flexible environment • Work-life balance • Career development opportunities • Fun events • Employee-first culture and employee engagement initiatives • Physical and mental well-being support • Great Place to Work-certified workplace

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