Konecta
10,000+ employees
🤝 B2B
🤖 Artificial Intelligence
☁️ SaaS
💰 $78.7M Debt Financing - Konecta on 2025-02
B2B • Artificial Intelligence • SaaS
Konecta is a global provider of AI-powered customer experience (CX) and employee experience (EX) solutions that combines human and agentic AI capabilities to automate and improve front- and back-office interactions. The company offers the Kolibri agentic AI platform plus outcome-based services in growth, marketing, sales conversion, digital campaigns, collections, employee care and strategy & transformation, serving enterprises across banking, telecoms, retail, utilities and other sectors. Konecta operates at scale with more than 109,000 employees across 28 countries and emphasizes sustainability, partnerships and rapid enterprise deployment of GenAI solutions.
Back Office Analyst
🔥 1 minute ago
🗣️🇧🇷🇵🇹 Portuguese Required
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Konecta
10,000+ employees
🤝 B2B
🤖 Artificial Intelligence
☁️ SaaS
💰 $78.7M Debt Financing - Konecta on 2025-02
B2B • Artificial Intelligence • SaaS
Konecta is a global provider of AI-powered customer experience (CX) and employee experience (EX) solutions that combines human and agentic AI capabilities to automate and improve front- and back-office interactions. The company offers the Kolibri agentic AI platform plus outcome-based services in growth, marketing, sales conversion, digital campaigns, collections, employee care and strategy & transformation, serving enterprises across banking, telecoms, retail, utilities and other sectors. Konecta operates at scale with more than 109,000 employees across 28 countries and emphasizes sustainability, partnerships and rapid enterprise deployment of GenAI solutions.
📋 Description
• Responsible for executing and controlling operational and administrative activities supporting customer service • Ensure proper handling of requests, adherence to deadlines (SLA), and quality in internal processes • Support through channels: SAC, Reclame Aqui, E‑Commerce • Intermediate knowledge of Microsoft Office, SAP, and of logging and tracking tickets in channels (CRM, ERP, internal platforms)
🎯 Requirements
• High school diploma (secondary education) • 3 to 5 years of professional experience
🏖️ Benefits
• Transportation allowance • Meal voucher • Health and dental insurance • Life insurance • Childcare assistance for children up to 24 months • Tuition discounts with colleges and educational institutions • Opportunities for growth and professional development • TotalPass • Partnership with SESC
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