Kong Inc.
API • SaaS • Enterprise
Kong Inc. is a company that provides a comprehensive API platform designed to facilitate API management, AI integration, and developer productivity. It offers solutions like Kong Gateway, Kong Konnect, and a variety of other tools targeted at managing and optimizing the API lifecycle. Kong's platform supports multi-cloud environments and is built to deliver high performance and security. It is notably recognized by Gartner as a leader in API management and supports innovations across industries like financial services, healthcare, and technology. The company emphasizes flexibility, security, and speed, making it a favored choice for enterprises looking to enhance their digital services through APIs. Kong also supports a robust community of developers and provides extensive integrations and plugins to streamline API management and operations.
Customer Success Strategy and Operations Manager
October 22
Kong Inc.
API • SaaS • Enterprise
Kong Inc. is a company that provides a comprehensive API platform designed to facilitate API management, AI integration, and developer productivity. It offers solutions like Kong Gateway, Kong Konnect, and a variety of other tools targeted at managing and optimizing the API lifecycle. Kong's platform supports multi-cloud environments and is built to deliver high performance and security. It is notably recognized by Gartner as a leader in API management and supports innovations across industries like financial services, healthcare, and technology. The company emphasizes flexibility, security, and speed, making it a favored choice for enterprises looking to enhance their digital services through APIs. Kong also supports a robust community of developers and provides extensive integrations and plugins to streamline API management and operations.
📋 Description
• Power key Customer Success programs, including supporting the execution of our engagement models • Build and optimize our Gainsight instance • Enhance CSM productivity by implementing automations and AI solutions • Own and expand the CS reporting suite in Salesforce and Gainsight • Conduct deep-dive analyses on churn drivers, program performance, and customer trends • Champion data integrity by improving customer data points • Be the point of contact for all CS questions related to systems, data, and analytics
🎯 Requirements
• 4+ years of experience in operations, analytics, or strategy roles within SaaS or enterprise software • Autonomy with Tableau reporting and SQL • Knowledge of AI automation platforms such as N8N
🏖️ Benefits
• Health insurance • 401(k) plan • Short and long term disability benefits • Basic life and AD&D insurance
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