Okta Support Engineer

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Koniag Government Services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1975

🏛️ Government

🎖️ Defense

💼 Consulting

Government • Defense • Consulting

Koniag Government Services is an Alaska Native Corporation (ANC) that provides technical, professional, and operational expertise to the U. S. public sector. KGS supports Defense & Intelligence, Federal Civilian, and Health customers with enterprise solutions, professional services, and operations management, and emphasizes mission-focused outcomes, contracting speed (ANC direct awards), and strategic/technology partnerships. The company positions itself as a mission partner delivering people, technology, and program management to government customers.

📋 Description

• Provide day-to-day administration, configuration, and support of the Okta platform, including user lifecycle management, application integrations, and authentication policies • Troubleshoot and resolve ICAM-related incidents, service requests, and problems in a timely manner, adhering to established SLAs • Configure and maintain Okta features including Single Sign-On (SSO), Multi-Factor Authentication (MFA), Universal Directory, Lifecycle Management, and API Access Management • Integrate Okta with enterprise applications, directories, and third-party services using SAML 2.0, OAuth 2.0, and OpenID Connect (OIDC) protocols • Support the onboarding and offboarding of users and applications within the Okta environment • Monitor system health, review logs, and proactively identify and address potential issues within the ICAM ecosystem • Collaborate with security and compliance teams to ensure IAM configurations meet federal security standards and frameworks, including NIST guidelines and Zero Trust principles • Assist in the development and maintenance of technical documentation, standard operating procedures (SOPs), and runbooks related to ICAM and Okta operations • Participate in change management processes, including planning, testing, and implementing changes to the Okta environment • Support audits and compliance reviews by providing relevant access reports and configuration documentation • Work with cross-functional teams to evaluate and implement new Okta features and capabilities that align with mission requirements • Provide Tier 2/Tier 3 support for escalated identity and access management issues

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field from an accredited college or university; equivalent work experience may be considered in lieu of a degree • 3+ years of hands-on experience administering and supporting Okta or a comparable Identity and Access Management (IAM) platform • Active Secret Clearance required • Relevant Okta certification(s) required (e.g., Okta Certified Administrator, Okta Certified Professional, or Okta Certified Consultant) • Exceptional communication skills in English – both written and oral – with the ability to communicate effectively with technical and non-technical stakeholders • Hands-on experience administering the Okta platform, including SSO, MFA, Universal Directory, Lifecycle Management, and Okta Workflows • Strong understanding of identity federation protocols including SAML 2.0, OAuth 2.0, and OpenID Connect (OIDC) • Experience integrating Okta with Active Directory (AD) and/or LDAP environments • Familiarity with ICAM frameworks, principles, and federal identity management standards (e.g., NIST SP 800-63, FICAM) • Experience supporting users and applications in a ticketing/ITSM environment (e.g., ServiceNow, Jira) • Ability to analyze and interpret system logs to diagnose and resolve access and authentication issues • Experience with Multi-Factor Authentication (MFA) deployment and policy management • Knowledge of Zero Trust Architecture principles and their application to identity and access management • Ability to create and maintain clear technical documentation, SOPs, and runbooks • Demonstrated ability to work both independently and collaboratively in a team environment

🏖️ Benefits

• health, dental and vision insurance • 401K with company matching • flexible spending accounts • paid holidays • three weeks paid time off • more