AIS Tech Support Agent

Job not on LinkedIn

🔥 2 hours ago

🌐 Vietnam, Philippines – Remote

🇻🇳 Vietnam – Remote 🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kpler

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

📦 Logistics

💼 Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

Kpler is a leading provider of real-time data and intelligence in the maritime and energy sectors. The company offers products and services designed to help businesses make informed decisions in commodity trading, energy transition, and maritime logistics. With a robust platform that provides detailed insights into physical markets, power markets, and financial markets, Kpler enables traders, analysts, fleet managers, and logistics professionals to optimize their operations and strategies. The company's tools include ship tracking, cargo inventories, and power market analytics, serving over 10,000 organizations worldwide.

📋 Description

• Provide timely and professional technical support to customers mainly via email, with phone and chat as possible channels • Collaborate internally to escalate and resolve complex issues • Proactively contact contributors about observed issues to optimize performance and minimize outage risk • Monitor overall AIS Network health using observability tools and alerting mechanisms • Maintain and update station owner records and ensure related data integrity • Provide suggestions and ideas for improvement based on community interactions • Handle logistics and operational issues • Moderate discussions and user-generated content, including rating photos, to maintain a respectful and safe community environment • Address and resolve conflicts or issues within the community

🎯 Requirements

• 2+ years of experience in a technical support role, preferably within a SaaS or software environment • Excellent written and spoken English, with the ability to explain technical information clearly and concisely to technical and non-technical audiences • Experience or exposure to AIS, radio systems or related technologies • Familiarity with Linux and Windows operating systems • Hands-on experience troubleshooting technical issues and a structured approach to problem solving • Good understanding of networking fundamentals, including TCP/IP, firewalls and connectivity • Basic knowledge of photography • Experience with Intercom and Salesforce • Ability to take ownership of problems and follow them through to resolution • Ability to combine technical problem-solving with empathy and a genuine desire to help people • Clear and professional communication, particularly when explaining technical issues • Proactive approach to identifying problems • Willingness to learn new technologies and investigate unfamiliar issues • Ability to build positive relationships with customers, station owners and community members, including in challenging situations

🏖️ Benefits

• Full-time employment • Equal opportunity employer • Fair, inclusive and diverse work environment